Customer Financial Specialist Associate (EST Work from home)

Job Summary This position is in a Call Center setting answering inbound phone calls and making outbound calls in a fast paced and dynamic environment. The role involves holding engaging conversations with patients, anticipating questions, actively sharing information in patient-friendly language, building a positive rapport, and handling problematic interactions. The specialist takes a global approach to resolving problems and actively seeks improvement opportunities for our patients. Job Duties Provides one‑stop service for Geisinger patients by providing in‑depth knowledge as well as being an advocate for any issues or concerns related to processes and functions. Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs. Validates self‑pay account status and insurance billing when necessary, and manages undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations, and maintaining a positive patient experience. Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction. Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs. Educates patients on billing, insurance and regulatory issues of all complexity levels. Works in various billing systems to support the migration of new mergers and acquisitions. Maintains compliance with Federal and State Regulations as well as internal policies. Identifies areas where improvements can be made and takes the initiative to manage up recommendations diplomatically. Completes necessary assigned reports or projects and is held accountable for the tasks. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Location Work from Home, Pennsylvania. Full‑time position with days schedule. Department: Revenue Cycle Patient Service & Collections Team. Education High School Diploma or Equivalent (GED) – Required Experience Minimum of 1 year of related work experience – Required Minimum of 1 year customer service – Preferred Skills Customer Support Policies, Standards And Procedures Benefits We offer healthcare benefits for full‑time and part‑time positions from day one, including vision, dental and prescription coverage. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #J-18808-Ljbffr VetJobs