Store Manager

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

Job Description

Store Manager Glen Carbon/Edwardsville

DESCRIPTION

The Store Manager is responsible for all staffing sales and operations in a Scooters Coffee location. This role builds and leads a friendly service-oriented barista team sets a high-energy work pace drives sales increases profit and demonstrates an engaged management style. The Store Manager exemplifies Scooters Coffee core values.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing execution of brand beverage recipes and techniques and fostering the Scooters Amazing customer service experience Maintain store appearance cleanliness visual merchandising standards food safety standards and equipment
• Interview hire train and develop staff to demonstrate all company standards in customer experience and operations
• Provide ongoing performance feedback and development for staff members identifying individual motivation factors and providing clear constructive feedback to reinforce/improve performance
• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and when necessary Human Resources to make termination decisions
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop employees meet business needs and maximize sales potential across all hours of operation
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
• Maintain company standards in personal and store sales/performance metrics
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
• Ensure all cash handling point of sale system safety and operational procedures are performed in an accurate consistent manner
• Maintain daily weekly and quarterly financial reports
• Maintain final accountability for store operations

QUALIFICATIONS

• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic fast-paced flexible work style
• Ability to work cooperatively in a team environment
• Strong problem-solving multi-tasking and administrative
• Ability to anticipate and respond to customer needs
• 2 years of supervisory experience in a restaurant or retail environment

Required Experience:

Manager