xAI ATLAS OSE Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: xAI ATLAS OSE Service Engineer

Location(s): Memphis TN

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing repairing replacing and maintaining enterprise server hardware in a data center field service or customer-facing environment.

Prior AI or GPU infrastructure experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

Candidates must be available to work any shift including 1st 2nd or 3rd shift.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation removal replacement and repair including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards and other server components
• Perform rack-and-stack activities server installation cabling component swaps and hardware configuration.
• Troubleshoot issues involving server hardware BIOS/firmware operating systems and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status troubleshoot issues and drive resolution.
• Accurately document service activities hardware replacements troubleshooting steps and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Required Qualifications

• 3 years of hands-on experience supporting enterprise servers data center hardware or similar infrastructure.
• Direct hands-on experience physically working on server hardware including installation removal diagnosis repair or replacement of server components.
• Experience troubleshooting and replacing components such as memory CPUs power supplies storage RAID/HBA NICs fans/cooling systems PCIe components or GPUs.
• Experience working with rack-mounted enterprise servers in a data center field service or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics BIOS/firmware and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs.
• Willingness to travel to customer sites and support flexible/on-call schedules.
• Availability to work 1st 2nd or 3rd shift as required.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC iLO or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Experience with data center operations rack/stack structured cabling or server deployment.
• Associates or Bachelors degree in IT Computer Science or a related field.

Additional Information

• AI infrastructure experience is not required.
• Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.
• Local candidates are preferred ideally within a 45-minute commute.
• Temporary relocation candidates may be considered.
• Candidates must be comfortable using a personal smartphone for job-related dispatching.
• Required tools and equipment will be provided.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.

Required Experience:

IC