Health System Specialist

Job Title

Health System Specialist

Duties

Duties include, but not limited to:

• Gathers, analyzes, and compiles program data (e.g., superuser coverage, activity logs, end-user feedback) to identify opportunities to improve training and interventions and support continuous improvement.
• Develops, refines, and standardizes training support materials (e.g., job aids, assessment tools, instructional modules), ensuring materials reflect the latest EHR configuration and facility practices.
• Assesses training needs derived from quality indicators, productivity metrics, audit findings, and workflow observations, and recommends updates to training content and instructional strategies.
• Conducts training needs assessments across service lines to identify trends, gaps, and opportunities for improved staff performance in the use of the federal EHR and related informatics systems.
• Supports facility training improvement projects and reviews, including auditing training-related workflows and developing corrective instructional materials.
• Coordinates training logistics, develops training calendars, and maintains communication with facility Logistics/Office of the Director to confirm training-space availability.
• Advises leadership on the effectiveness of existing training strategies and proposes revisions or enhancements to address regulatory changes and evolving system functionalities.
• Prepares detailed reports, briefings, and presentations summarizing analyses, findings, and recommendations for program or process improvements.
• Participates in facility-level and VISN-level workgroups, representing training and workflow-adaptation needs and submitting recommendations for local adaptations to national training content.
• Reviews new or revised national, VISN, and local directives, memoranda, and handbooks related to training and EHR/informatics access administration to identify required local actions.
• Coordinates administrative and training support for the facility's Fellows program, including developing evaluation tools, reporting mechanisms, and monitoring approaches to assess training effectiveness and staff competency.
• Acts as a conduit for incoming actions across staff offices, tracking correspondence to closeout.
• Collaborates with superuser leadership to develop, implement, and maintain the facility's Superuser program.
• Provides administrative and operational support to superuser leadership and the program, including coordinating meetings, preparing presentations and materials, and maintaining program records.
• Perform other related duties as assigned.

Work Schedule: Monday - Friday, 7:00am - 3:30pm

Compressed/Flexible: Not Available

Telework: This position is authorized for telework but has not been authorized as virtual or remote (i.e., must be able to work at the location the position is being announced for). VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Health System Specialist/ PD105850

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized