Customer Experience Manager
Virtual Vocations Inc
Leading the customer support operation, the full-time Customer Experience Manager will oversee CX Team Leads and Associates, manage third-party support partners, and drive improvements in customer satisfaction while working remotely or from New York. Key responsibilities Lead, coach, and support CX Team Leads, CX Associates, and outsourced support teams to foster a customer-first culture Manage vendor performance and serve as the point of contact for complex customer escalations Own CX reporting and analytics to identify opportunities for workflow and process improvements Required qualifications 5+ years of experience in customer support, customer experience, or operations management Experience managing customer-facing teams, including outsourced support vendors Familiarity with customer support platforms and driving AI adoption within customer support operations Data-driven mindset with the ability to identify trends and turn insights into action Familiarity with G Suite and startup environments preferred
Vacancy posted 1 day ago
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