Residential Case Manager

RESIDENTIAL GROUP HOME CASE MANAGER JOB TITLE Residential Group Home Case Manager SALARY DOE REPORTS TO Residential Program Supervisor / Program Director STATUS Full-Time LOCATION Assigned Residential Group Home(s) SCHEDULE Business hours; evenings, weekends, travel, and on-call as needed BASIC FUNCTION The Residential Group Home Case Manager coordinates case management and day-to-day residential support for individuals living in assigned group homes. The position maintains accurate client and home records; monitors health, safety, service delivery, and regulatory compliance; supports and guides residential staff; communicates with individuals, guardians, families, care coordinators, medical providers, and state representatives; and assists with intakes, transitions, audits, licensing/inspection activities, and quality assurance. The position may provide direct coverage during emergencies or staffing shortages and must remain group-home compliant. ESSENTIAL DUTIES AND RESPONSIBILITIES Case Management and Individual Support Serve as a primary point of contact for individuals, legal representatives, guardians, family members, care coordinators, and members of the support team. Process new intakes and maintain required intake, eligibility, assessment, transfer, and service documentation. Prepare documentation for and participate in initial, annual, expedited, and amendment-related assessments or reviews. Coordinate and document admissions, move-ins, transfers, discharges, and move-outs for assigned residential homes. Schedule and complete required home visits and team meetings; document follow-up needs and monitor completion. Coordinate supplies, adaptive equipment, medical products, and other approved resources requested for individuals. Assist with service-related forms, timesheets, authorizations, fair hearings, and correspondence with the State of Alaska as assigned. Promote individualized services, informed choice, dignity, privacy, community participation, and the least restrictive supports appropriate to each person. Residential Operations and Staff Support Monitor daily residential operations and communicate priorities, changes, and follow-up needs to residential staff and supervisors. Provide guidance and training to residential staff regarding individual support needs, documentation, agency policies, emergency procedures, and assigned program requirements. Review staff schedules, training records, credentials, and home assignments for completeness; promptly elevate gaps to the appropriate supervisor. Review residential documentation for timeliness, accuracy, consistency, and service-plan alignment; request and track corrections when needed. Provide or coordinate emergency shift coverage when required and within the employee’s training and qualifications. Participate in staff meetings, transition meetings, and quality improvement activities. Documentation, Health and Safety, and Quality Assurance Maintain complete and organized electronic and paper records, including client files, resident binders, home binders, and required records in Therap or other approved systems. Monitor documentation related to medication administration, medical appointments, health-care follow-up, incident reporting, service delivery, individual funds, and personal property. Complete and submit critical incident reports and other mandatory reports within required timelines; immediately elevate urgent health, safety, welfare, or rights concerns. Assist with record requests, internal reviews, audits, investigations, corrective action follow-up, and quality-assurance activities. Protect confidential and sensitive information in accordance with HIPAA, agency policy, and applicable requirements. Organize and prioritize a high volume of assignments while meeting deadlines and maintaining accurate records. Group Home and Regulatory Compliance Monitor assigned assisted living homes for compliance with licensing requirements, Medicaid waiver expectations, CMS requirements, contracts, agency policy, and applicable state and federal regulations. Maintain required records for each home, individual, and residential staff member, including safety, training, certification, and compliance documentation. Assist Residential Licensing and agency leadership with initial licensing, renewals, inspections, plans of correction, and ongoing certification activities. Complete routine home checks for safety, cleanliness, emergency preparedness, required postings, supplies, and documentation; promptly report and track deficiencies. Monitor required staff qualifications and training, including background clearances, CPR/First Aid, medication administration, incident reporting, restrictive intervention, and other assigned training requirements. Follow fiscal safeguards and agency procedures when monitoring individual funds, purchases, receipts, and reconciliations. Professional and Organizational Responsibilities Conduct all work professionally and respectfully, consistent with the values and culture of Hearts & Hands of Care, Inc. Communicate effectively with internal and external partners and respond to concerns with tact, accuracy, and appropriate urgency. Work independently and collaboratively on special projects and ongoing assignments. Assist the Residential Program Supervisor, Program Director, Program Administrator, Chief Executive Officer, and other leadership as assigned. Perform other duties as assigned based on program needs, emergencies, staffing, workload, or regulatory changes. Knowledge, Skills, and Abilities Strong interpersonal, customer service, problem-solving, and conflict-resolution skills. Knowledge of confidentiality and HIPAA requirements and the ability to safeguard medical and personal information. Working knowledge of residential services, person-centered practices, documentation standards, health and safety monitoring, and incident reporting. Ability to learn and use Therap and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint. Effective written and verbal communication skills, including professional documentation and follow-up. Excellent organization, time management, proofreading, and attention to detail. Ability to follow oral and written instructions, establish priorities, meet deadlines, and manage competing demands in a fast-paced environment. Ability to work independently, collaborate with a team, maintain appropriate boundaries, and use sound professional judgment. Ability to travel between assigned residential locations and respond to urgent program needs. Minimum Qualifications High school diploma or GED and at least two years of experience in the healthcare, disability services, residential services, or closely related field. Must be at least 21 years of age. Valid Alaska driver’s license and ability to meet agency driving requirements. Ability to pass all required criminal background checks and maintain required clearances. Ability to meet all group-home compliance, training, and credential requirements before working independently. Experience handling confidential and sensitive matters with professionalism, tact, and diplomacy. Ability to interact effectively with individuals at all levels of the organization and with external partners. Preferred Qualifications Experience supporting individuals who receive Medicaid waiver or assisted living services. Experience with Therap, residential documentation, medication records, licensing standards, audits, or quality assurance. Previous case management, lead staff, or residential coordination experience. Work Environment and Physical Expectations Work is performed in office and residential group-home settings, with regular travel between assigned locations. The schedule may include extended hours, evenings, weekends, emergency coverage, and on-call responsibilities based on program needs. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including routine computer and documentation work and movement throughout residential settings. ACKNOWLEDGMENT Note: The above statements are intended to describe the general nature of the work performed. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. HAHOC reserves the right to require that other tasks be performed when warranted (for example by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Hearts & Hands Of Care, Inc is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood. #J-18808-Ljbffr