Customer Service Representative
$16 - $20 per hourThe Key Family of Companies
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We are excited to welcome a Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity!
Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.
At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!
If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Customer Service Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity.
Customer Service Representative Overview: We believe that "Wow Customer Service" means a focus on providing first call resolution and delivering a caring human touch to our members, clients and health care providers vs. solely focusing on handle times and total call counts. Our average CSR takes between 55-65 calls per day. Common questions include determination of benefits, payments and claim status related to medical, dental and flexible benefits.
Customer Service Representative Essential Duties and Responsibilities:
- Accepts incoming calls, webchats or emails from customers in a call center environment, handling each call in a professional manner and working to resolve the issue fully at the time of the call.
- Deliver quality service to each caller and build positive relationships one interaction at a time.
- Provides information to the callers by engaging and educating members using KBA tools and resources to coordinate problem resolution with appropriate departments on the first call.
- Follows up on outstanding issues through to resolution, advising the caller of the status and final outcome.
- Documents all calls in a clear and professional manner.
- Listen first and respond with empathy, care and compassion.
- Maintain and protect the confidential information of all callers.
Customer Service Representative Competencies, Knowledge, Skills and Abilities:
- Able to identify and solve problems in a timely manner.
- Takes ownership of issues and uses experience and resources to solve problems.
- Operates with integrity.
- Speaks clearly and persuasively.
- Team player who contributes to the overall culture and organizational success.
More about Key Benefit Administrators:
KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year!
Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.
Learn more about KBA here:
Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.
Check us out on Glassdoor!
If you are unable to complete an application for the Customer Service Representative position due to a disability, contact Human Resources by calling View phone number on click.appcast.io to ask for an accommodation or an alternative application process.
All qualified applicants for the Customer Service Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DDNP02
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other-
Industries
Insurance
Referrals increase your chances of interviewing at The Key Family of Companies by 2x
Get notified about new Customer Service Representative jobs in Indianapolis, IN .
Air NEW ZEALAND Customer Services/Ground Staff Vacancies (Apply Now)
Customer Service Representative - Remote
Indianapolis, IN $24.52-$36.68 1 month ago
Work at Home Contact Center Agent (Full-Time & Part-Time) (IN)
Emirates Airways Customer Service Professionals Vacancies (Apply Now)
Work at Home Customer Service Agent (Full-Time & Part-Time) (IN)
Customer Service Representative - Phone and Chat - Indianapolis, IN
Qatar Airways Customer Services Agent/Ground Staff Requirement (Apply Now)
Customer Service Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
Indianapolis, IN $16.00-$20.00 3 months ago
American Airline Hiring Customer Service Agent/Ground staff
Customer Service Representative - Indianapolis
Customer Service Representative (Teller) - Castleton Banking Center
Transportation Representative, Executive Customer Relations
Customer Service Representative I - Indianapolis - Full Time Day
Customer Service Representative I - Indianapolis - Full Time
Customer Service Representative I - Indianapolis - Full Time Day
Customer Relations Representative - State Farm Agent Team Member
Indianapolis, IN $50,000.00-$75,000.00 8 months ago
Customer Service Representative - State Farm Agent Team Member
Carmel, IN $34,000.00-$50,000.00 3 months ago
Customer Service Representative I - Indianapolis - Full Time
Indianapolis, IN $41,600.00-$45,760.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr$17 - $28.46 per hour
...something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Customer Service Representative (CSR) takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone...SuggestedHourly payFull timeTemporary workApprenticeshipTraineeshipWork experience placementWork at officeLocal areaRemote workMonday to FridayShift work$29.1k - $41.6k
...learning, and career development. Summary As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute... ...this position. Your role in our mission Deliver exceptional customer service and accurate information to providers, members, and...SuggestedFull timeWork at officeMonday to FridayFlexible hoursGainwell Technologies
Indianapolis, IN4 days ago- ..., Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more... ...the continuum of care. Definition: Call Center Representative for our Revenue Cycle team at a call center specializing in...SuggestedWork at officeShift work
Priority OnDemand
Indianapolis, IN4 days ago $18 - $21 per hour
...Customer Service Representative Garage Door Doctor - Indianapolis, IN Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here! At Garage Door Doctor, we're more than just a small business—we're a...SuggestedWork at officeLocal areaGuild Garage Group
Indianapolis, IN1 day ago- ...Customer Service Representative Brand: Walman Location: Indianapolis, IN, US, 46203 Requisition I **D : 946067 Store #:** WM0089 Optical Order Entry INDY Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands...SuggestedMinimum wageFull timeLocal area
Walman Optical
Indianapolis, IN2 days ago - ...Didlake, Inc. is a nonprofit rehabilitation services organization dedicated to creating opportunities that enrich the lives... ...community inclusion. Why This Role Matters As a Customer Service Representative, you will assist renters, homebuyers, and homeowners...
Didlake
Indianapolis, IN1 day ago $700 - $850 per week
...Company parties Competitive salary Flexible schedule Opportunity for advancement Training & development Customer Service Representative Indianapolis, IN | Full-Time | Immediate Start Available Average Earnings: $700–$850 per Week | Top Performers Earn...Weekly payFull timeImmediate startFlexible hoursThe Fountaine Collective
Indianapolis, IN2 days ago$16 per hour
...Customer Service Representative (Hybrid) *Location:* Indianapolis, IN (Hybrid) *Schedule:* Full-Time *Work Arrangement:* Hybrid (Onsite training required, then onsite attendance twice per week) Position Overview We are seeking customer-focused individuals to join...Permanent employmentFull timeContract workTemporary workFor contractorsWork at officeRemote workHome officeFlexible hoursShift work2 days per weekTEKsystems
Indianapolis, IN4 days ago$40k - $65k
...Customer Service Representative A locally owned and nationally recognized Printing, Signage, and Marketing Services company in the PIP, Carmel, IN is looking for an experienced Customer Service Representative. We have a fast-paced, creative, and flexible work environment...For contractorsWork at officeFlexible hoursPIP, Inc.
Carmel, IN1 day ago- ...furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by... .... Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering...Work at officeWorldwideShift work
Ashley Furniture Industries Inc
Indianapolis, IN2 days ago - ...Customer Service Representative Employment Type: Full Time, Entry Level CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and...Full timeRemote workFlexible hours
Contact Government Services LLC
Indianapolis, IN15 hours ago $35k - $37k
...professional standards, providing great service, and demonstrating courageous... ...Position Summary TheCustomer Service Representative (CSR) I answers incoming calls, assists... ...equivalent job-related experience ~ Previous customer service experience ~ High degree of...Full timeWork at officeState of Indiana
Indianapolis, IN3 days ago$34.22k
...Customer Service Representative Date Posted: Sep 17, 2026 Requisition ID: 483827 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range...Full timeWork experience placementLocal areaState of Indiana
Indianapolis, IN3 days ago$29.59k
...BMV Customer Service Representative Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits...Full timeWork experience placementWork at officeState of Indiana
Beech Grove, IN3 hours ago- ...Customer Service Representative Primary responsibilities include but are not limited to the following: Acts as the primary liaison between 3M and our customers Handles order entry, order status, product info inquiry, complaints, pricing, shipping and inventory...Remote work
Omni Inclusive
Indianapolis, IN4 days ago - ...Customer Service Representative (Remote) About the job Customer Service Representative (Remote) Paychex Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering...Work at officeRemote workWork from home
Recruit Monitor
Indianapolis, IN4 days ago $750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hoursAFG
Fishers, IN2 days ago- ...PERSONAL WORK RELATIONSHIPS Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals....Work at officeLocal areaImmediate startDay shift
Sparktek
Indianapolis, IN2 hours ago $31.55k
...): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive... ...culture of service. Role Overview : Customer Service Representatives are the frontline contact for the Bureau of Motor...Hourly payTemporary workSeasonal workWork at office$18 - $20 per hour
...Input & process transactions obtaining such information as Customer account #, quantity, reason for return, item #, invoice research in Microsoft Great Plains Liaise with Customers, Customer Service Team, and Multiple Distribution Centers via phone, fax, email,...Temporary workImmediate startFrontline Resources LLC
Indianapolis, IN10 days ago- Join to apply for the Remote Call Center Representative role at MCI 1 week ago Be among the... ...Call Center Representatives to join our customer support team. This role is perfect for... ...for our customers, providing exceptional service and support. To be considered for this...Remote jobFull timeContract workTemporary workPart timeCasual workWork at officeLocal areaWork from home
- ...small businesses and consumers and provide them with high-quality solutions that make life easier. Office Administrator / Customer Service Representative We are actively seeking a full‑time Office Administrator / Customer Service Representative to join our tight‑knit team...Full timeWork at officeImmediate start
- Customer Experience Specialist Do you enjoy helping people and creating exceptional customer experiences? Join our Service Center team and play a key role in supporting customers through phone, SMS, email, and web chat interactions. You'll provide accurate information,...Work at office
$19 - $20 per hour
Call Center Member Service Representative Regular Full-Time Indianapolis, IN, US Salary Range: $19.00 To $20.00 Hourly PURPOSE:Answer incoming phone calls. Provide a variety of service functions with excellent member service. RESPONSIBILITIES AND DUTIES Answer telephone...Hourly payFull timeNight shift$11 - $14 per hour
...Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members...Daily paidTemporary workRemote workWork from homeFlexible hoursSagility
Indianapolis, INa month ago- ...Job Description Job Description PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service. RESPONSIBILITIES AND DUTIES Answer telephone calls and process members transactions as requested Answer individual...Night shift
Indiana Members Credit Union
Indianapolis, IN21 days ago - Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The role includes answering phones, speaking with customers and potential customers, addressing customer issues, maintaining customer data...Work experience placement
$18.5 per hour
...health care one person, one family and one community at a time. Position Summary We are seeking a compassionate, customer‑obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits,...Hourly payFull timeWork at officeLocal areaRemote workRelocation package- ...the role. We are looking for Licensed Insurance Sales and Customer Service professionals to take care of our current customers in a service... ...income and growth potential. As a Customer Relations Representative, you will generate the kind of exceptional client experiences...For contractorsWork at officeFlexible hours
- Overview Position Purpose: The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This... ...while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
- hospital customer service representative Indianapolis, IN
- remote customer service advisor Indianapolis, IN
- customer experience agent Indianapolis, IN
- service person Indianapolis, IN
- customer account representative Indianapolis, IN
- financial customer service representative Indianapolis, IN
- customer service representative insurance Indianapolis, IN
- customer experience associate Indianapolis, IN
- bilingual customer support specialist Indianapolis, IN
- member service representative Indianapolis, IN