Front Desk Agent

Orlando, United States | Posted on 06/15/2026 Position Overview Stratton Amenities is seeking a reliable and professional Front Desk Concierge to support a luxury residential community on weekends. This role is responsible for maintaining a strong lobby presence, managing resident and guest interactions, and ensuring smooth front desk operations during assigned shifts. Key Responsibilities Maintain a professional, welcoming lobby presence at all times Greet residents and guests, manage visitor access, and announce arrivals Answer and route phone calls with proper etiquette Handle packages, deliveries, and key control according to property procedures Monitor building access and follow security protocols Assist residents with requests, reservations, and general inquiries Maintain accurate logs and reports for incidents, visitors, and deliveries Coordinate with property management and escalate issues when needed Ensure the front desk and lobby remain clean, organized, and presentable Qualifications Prior concierge, front desk, hospitality, or customer service experience preferred Strong communication and interpersonal skills Professional appearance and demeanor Reliable, punctual, and able to work independently Comfortable handling multiple tasks in a fast-paced environment Basic computer proficiency and ability to learn property systems Requirements Must be available to work weekends consistently Must be able to stand or sit for extended periods Must pass a background check Compensation Competitive hourly rate based on experience Equal Opportunity Employer Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics. #J-18808-Ljbffr