Wine Steward

Wine Steward Position at Albertsons Companies

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Wine Steward is responsible for providing exceptional customer service, maintaining an engaging wine department, and promoting sales through product knowledge and merchandising excellence. This position assists customers with wine selections, ensures product quality and inventory accuracy, and supports department profitability through effective ordering, display execution, and inventory management. The Wine Steward serves as a knowledgeable resource for wine, beer, and specialty beverage offerings while maintaining compliance with all applicable laws and company policies.

Key Responsibilities

Customer Service & Sales

• Provide outstanding customer service by assisting customers with wine selections, pairings, and product recommendations.
• Educate customers on wine varietals, regions, producers, and tasting profiles.
• Promote sales through suggestive selling and product knowledge.
• Handle customer inquiries and resolve concerns professionally and courteously.
• Build customer loyalty by creating a welcoming and informative shopping experience.

Department Operations

• Maintain a clean, organized, and visually appealing wine department.
• Monitor inventory levels and assist with ordering to ensure product availability.
• Receive, stock, rotate, and merchandise products according to company standards.
• Ensure all products are properly priced, labeled, and signed.
• Monitor department conditions and correct out-of-stock or presentation issues.

Merchandising & Inventory Control

• Create attractive displays that highlight featured products, seasonal promotions, and special events.
• Execute merchandising plans and promotional programs.
• Assist with inventory counts and maintain accurate department records.
• Monitor product movement and identify opportunities to improve sales and reduce shrink.
• Maintain proper storage conditions for wine and specialty beverage products.

Product Knowledge

• Stay informed on wine industry trends, new products, and customer preferences.
• Develop expertise in wine regions, varietals, vintages, and food pairings.
• Participate in training programs and tastings as required.
• Share knowledge with customers and team members to enhance the overall shopping experience.

Leadership & Team Support

• Provide guidance and support to associates working within the wine department.
• Assist with training team members on wine products and customer service expectations.
• Collaborate with store leadership to achieve sales, inventory, and customer satisfaction goals.
• Support department and store initiatives as directed.

Compliance & Safety

• Ensure compliance with all alcohol sales laws, regulations, and company policies.
• Verify legal age requirements before alcohol sales when required.
• Follow all safety, sanitation, and operational procedures.
• Maintain a safe, clean, and organized work environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, wine, beverage, or hospitality experience preferred.
• Wine knowledge or industry certifications are a plus.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic math, inventory, and computer skills.

Physical Requirements

• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to stock shelves and build displays.
• Flexible availability, including evenings, weekends, holidays, and special events.

Key Success Factors

• Strong wine knowledge and enthusiasm for customer education.
• Excellent customer service and sales abilities.
• Attention to detail in merchandising and inventory management.
• Commitment to compliance and responsible alcohol sales.
• Ability to drive department sales while maintaining operational excellence.
• Strong communication, organization, and teamwork skills.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.