Clerical Assistant 2

Salary: $36,831.00 - $54,162.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2026-60181-00102 Department: Department of Health Division: HL Div Ad Fnce Op Opening Date: 10/14/2026 Closing Date: 10/27/2026 11:59 PM Eastern Job Code: 00102 Position Number: 00274356 Union: AFSCME Bargaining Unit: A1 Pay Group: ST03 Bureau / Division Code: 00077102 Bureau / Division: Bureau of Community Health Systems/Division of Administration, Finance and Operations Worksite Address: 2433 Jefferson St City: Harrisburg, Pennsylvania Zip Code: 17110 Contact Name: Robert Heverling Contact Email: View email address on click.appcast.io

THE POSITION

Become a Clerical Assistant 2 with the Department of Health and take part in work that strengthens communities across Pennsylvania. Every day brings a new opportunity to help people find the information and support they need. You will play an important part in keeping health services responsive and accessible. This role offers steady growth, meaningful work, and a chance to support a healthier future.

DESCRIPTION OF WORK

This position supports the Department of Health by assisting callers, staff, and community partners who depend on clear information and reliable clerical support. The role helps maintain smooth operations in a fast paced environment. As a Clerical Assistant 2, you will perform the following duties: Call Center Support: Answer calls and provide information and referrals based on program guidelines Record Keeping: Log call details to support tracking of public health activities Clerical Assistance: Provide clerical support to staff working on educational guides and administrative tasks Inquiry Response: Respond to questions received through email, fax, and online contact forms Project Collaboration: Work with supervisors and team members on special projects for the bureau and central office Emergency Response: Assist with duties during public health emergencies, which may require travel and flexible scheduling Interested in learning more? Additional details regarding this position can be found in the Work Schedule and Additional Information: Full time employment, 37.5 hours per week. Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 02

WORK BEHAVIOR 1

Creates, sorts, files, and retrieves physical and electronic documents and folders. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience creating, sorting, filing, and retrieving documents. I created documents, and I sorted, and filed them using a specific system to keep them organized. I retrieved documents/files as needed. B. I have experience sorting, filing, and retrieving documents, but someone else created the documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed. C. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files. D. I have NO experience related to this work behavior. 03 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of documents you created. The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.) The actual duties you performed. Your level of responsibility. 04

WORK BEHAVIOR 2 - DATA ENTRY

Enters information into computer. Ensures the information included is accurate. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience entering information into computer. I was responsible for ensuring accuracy of the information submitted. B. I have experience entering information into computer but someone else ensured the accuracy of the information. C. I have successfully completed college-level coursework or training related to data entry. D. I have NO experience or coursework related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to data entry. The type(s) of data you entered. Your level of responsibility. 06 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type, N/A in the text box below. College/University/Training Source Course Title Credits/Clock Hours 07

WORK BEHAVIOR 3 - WRITTEN COMMUNICATION

Writes correspondence such as emails, orders, meeting invites, reports, memorandums, decisions, inquiries, agendas, or other methods of disseminating information. Ensures all information is accurate and complete in accordance with policies, standards, and legal requirements using word processing software such as Microsoft Word, Outlook, Excel, and Microsoft Teams. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience writing documents or correspondence. I was responsible for the final content. B. I have experience drafting documents or correspondence but was not responsible for the final content. C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. D. I have NO experience or coursework related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of documents/correspondence you wrote. Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 10

WORK BEHAVIOR 4 - CUSTOMER SERVICE

Greets visitors and answers telephone inquiries to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience greeting visitors and answering phone calls from external contacts to provide information or assistance on inquiries. B. I have experience greeting visitors and answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job. C. I have NO experience related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. How often you answered calls and from whom. The actual duties you performed. Your level of responsibility. 12

WORK BEHAVIOR 5 - OFFICE EQUIPMENT

Operates office equipment and relevant software packages to perform job duties. Instructions From the list below, please select all the office equipment and software you have experience in operating. Computer Scanner Printer Spreadsheet software (Microsoft Excel, Google Sheets, etc.) Collaboration Tools (Microsoft Teams, Zoom, Google Meet, Skype, Slack, etc.) PDF Editors (Adobe Acrobat Pro, Foxit PDF Editor, etc.) None of the above 13 In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment/software, type N/A in the box below. Required Question State of Pennsylvania