Retail Shops Manager

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Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

The Retail Shops Manager is responsible for ensuring shop managers and associates consistently exemplify Pebble Beach Company's mission statement. Achieve each shops sales goal by coaching and training managers and associates to build individual sales volume thru clientele by establishing and maintaining guest relationships. Strive to achieve each shop's sales goals by encouraging cross-selling across all shops. The successful candidate develops managers and associates by monitoring overall performance and achieving and exceeding results.

Essential Duties & Responsibilities:

• Model Pebble Beach Company's mission “Exceed the expectations of every guest by providing a once in a lifetime experience… every time.”
• Manage and oversee multiple shops' P&L.
• Achieve and exceed each shops' sales goals.
• Ensure managers and associates are certified in Pebble Beach Retail Training.
• Adhere to Retail Operations Manual.
• Comply with Retail Quest for Knowledge Program.
• Recruit, train and develop managers and associates.
• Develop and encourage managers and associates to build strong external and internal guest relationships by utilizing POS tools to record and maintain guest information/preferences.
• Ensure managers and associates contact external and internal guests thru personalized cards, telephone, and other means of individualized communication.
• Participate in Retail Division initiatives, including, selling floor maintenance, semi-annual inventory, sale events, stock maintenance and merchandising.

Required Skills:

• Experience with budgeting, profit & loss, and shortage control.
• Manage, develop, and motivate staff.
• Financial and analytical ability.
• Retail math acumen, including markup, markdown, gross margin, OTB, inventory productivity measures.
• Understanding of merchandise flow and transition.
• Excellent interpersonal, verbal and communication skills.
• Excellent computer skills; Microsoft Office, NeXT, and POS.
• Ability to work in a high-performance/multi-task environment.
• Ability to develop strong relationships and cross-functional efforts across all levels of the organization.
• Willing to work a flexible schedule based on business requirements; evenings, weekends and holidays.
• Exude passion for the business.

Desired Skills:

• Bachelor's Degree
• 7+ Years of retail management experience

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $82,500 - $90,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.