Universal Banker

At Salem Co-operative Bank, we're more than a financial institution - we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions - supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day.

We are currently looking to hire a Universal Banker for our Salem, NH office - someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you're passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you'll find more than a career here - you'll find a place where you belong.

The Universal Banker is a cross-functional position which will perform activities both on Platform/Customer Service and the Teller line (if/when needed). The level of the position will be determined by skill level and experience of applicants.

What you'll do:

• Learn and maintain up-to-date knowledge of all account types, products, services, and online account opening in order to advise and answer customer questions; recognize referral opportunities and introduce to appropriate team members
• Open accounts and process loan application requests for new and existing customers online and in the branch
• Provide excellent customer service to internal and external customers
• Educate customers on consumer and business products and services
• Research and respond to more complex matters including customer issues in a timely manner, escalating to branch management as appropriate
• Organize daily branch work, maintain accuracy and proper documentation, complete required regulatory and operational reports, perform quality control, and complete currency transaction reports
• Assist with opening/closing of the branch as needed and ensure all opening/closing procedures are followed
• Meet branch goals for customer retention and deposit relationship growth
• Participate in bank-wide projects and committees as needed
• Assist with training of new branch/bank staff as needed
• Process a variety of customer transactions and payments in both the lobby and drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, and bonds; ensure confidential customer information is stored securely
• Balance cash drawer at end of shift/day
• Assist customers with access to safe deposit boxes and closure; adheres to respective procedures and guidelines
• Assist with balancing the vaults and ATM
• Assist with fulfilling all CRA responsibilities and actively participating on various community service projects
• Strive to maintain an inclusive team environment
• Comply with and maintain branch conformance with all established Bank policies and procedures as well as state, federal, and local regulations; assist with ensuring ongoing compliance with audit and security procedures and other applicable guidelines
• Help with coverage in Methuen, MA branch if/when needed
• Perform other responsibilities as needed

What you will bring to the role:

• High school diploma or equivalent
• 2+ years customer service experience in banking
• Knowledge of bank products and services
• Cash handling experience
• Excellent verbal and written communication skills
• Customer focus with the ability to build and maintain relationships and recognize opportunities
• Self-motivated, able to take initiative
• Ability to solve problems and provide solutions to customers' needs
• Proficient computer skills including Word and Excel
• Ability to multi-task and adapt to change