Turndown Attendant

Turndown Attendant

The Turndown Attendant is responsible for delivering evening turndown service in guest rooms in accordance with luxury brand standards. This includes preparing rooms for the guest's comfort, replenishing amenities, maintaining cleanliness, and ensuring a discreet, professional, and welcoming environment. The position requires attention to detail, strict adherence to union and California labor regulations, and consistent delivery of exceptional guest service.

Essential Duties & Responsibilities

• Perform turndown service in assigned guest rooms, including preparing the bed, adjusting lighting, closing drapes, and refreshing the bathroom as per hotel standards.
• Replenish amenities such as bottled water, glassware, towels, toiletries, and other guest supplies.
• Ensure all guest personal items are handled with discretion and respect; report any concerns immediately to the Housekeeping Manager.
• Maintain cleanliness and presentation of guest rooms and service areas during evening hours.
• Monitor guest requests or preferences and communicate special needs to the Housekeeping team.
• Report maintenance issues, safety hazards, or lost & found items promptly.
• Adhere to all safety protocols, including OSHA, Cal/OSHA, and hotel IIPP guidelines.
• Comply with union contract requirements, including shift scheduling, overtime, rest and meal breaks, and work rules.
• Provide courteous, professional, and discreet guest interactions at all times.
• Perform additional evening housekeeping duties as assigned.

Qualifications

• Previous housekeeping experience in a luxury hotel environment preferred.
• Strong attention to detail, cleanliness, and organization.
• Ability to work evening shifts, weekends, and holidays, in accordance with union scheduling.
• Must be able to lift, push, and pull up to 30 pounds and stand/walk for extended periods.
• Professional appearance and ability to maintain confidentiality of guest information.
• Excellent communication and teamwork skills.
• Food Handler's Card may be required depending on hotel amenities offered during turndown service.

Working Conditions

• Evening/afternoon work hours required.
• Position involves working in guest rooms, hallways, and service areas.
• Exposure to cleaning chemicals, repetitive lifting, and bending is expected.
• Must wear required uniform and Personal Protective Equipment (PPE) as directed.

$23.15/hour