Part Time Night Auditor

Night AuditorThe Night Auditor accurately maintains records of all hotel sales transactions and assists the Front Desk while providing service to guests during the evening and overnight hours.Pay Range$16.00 - $17.00 per hourEducation and ExperienceHigh school diploma/GED, (advanced education/coursework desired)Previous hotel/hospitality or customer service experience; one year experience with front desk or customer-facing role (e.g., cashier, sales)One year of bookkeeping and/or general accounting experienceUpbeat and friendly interpersonal skills; and a sincerely helpful demeanor.Duties and ResponsibilitiesAuditing Duties:Audit daily guest ledgerCollect entries from all departmentsVerify and balance entriesRectify discrepanciesEnsure accurate folio chargesPrepare management reportsGuest Representative Duties:Be alert, smile and continuously project a helpful attitudeProvide the highest quality of service to the customer at all timesStay current on all emergency procedures and acts accordinglyGreet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservationsHave working knowledge of reservations procedures, sell reservations and know cancellation proceduresHandle guest check-ins and check-outs efficiently, in a friendly and professional mannerProvide information to all guests in a courteous and informative manner, all while maintaining confidential informationHandle complaints courteously. When necessary, relay through supervisor for appropriate actionHandle lost and foundCommunicate with incoming shift by logging pertinent information in the front office logEnsure that all cash, checks, and miscellaneous departments are in balance at the end of each shiftComplete appropriate shift checklist dailyKeep housekeeping informed of any special requests, late checkouts, and special need areas in the hotelAnswers transfers, recalls, and all incoming calls in a timely and friendly mannerReceive and transmit mail, phone calls, and messages for guestsAnswer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directionsAssist guests in obtaining information. Call airlines, rent-a-car, companies, etc.Post room charges, food and beverage charges, phone charges, and compute guest bills using hotel Computer system. Collect payments and make changes for hotel guests following all handling procedures as requiredEnsure adequate key cards are available for assignment of guestroomsPromote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate BHG products/servicesKeep the front office area neat, clean, and free of safety hazardsMaintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle eachResponsible for proper telephone etiquetteDevelop a thorough knowledge of the hotel's computer system. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancyBe aware of new potential sales contacts through guest interaction and report the information to the Sales DepartmentWear proper uniform and name tag at all times in accordance with the policyAttend front office meetingsAdhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee HandbookPerform all other duties as assigned by management