Inside Sales Representative

Inside Sales Representative

Inside Sales Representative Responsibilities include but are not limited to:

• Develop a strong understanding of the ERP system and achieve proficiency in its use.
• Professionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfaction.
• Maintain data integrity by reviewing purchase orders and entering accurate information into the ERP platform.
• Drive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunities.
• Consistently achieve prospecting targets and accurately record all activities in the ERP system.
• As training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategies.
• Provide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptly.
• Keep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communication.
• Serve as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflow.
• Perform additional job-related duties as assigned to support team and organizational objectives.

Inside Sales Representative Requirements:

• High school diploma (or equivalent), associate degree preferred.
• 2-5 years of Customer Service experience in an industrial/manufacturing environment.
• Proficiency in Microsoft Excel, Word, or equivalent applications.
• Familiarity with ERP systems (Epicor experience preferred).
• Strong background in customer service with a focus on delivering exceptional experiences.
• Excellent verbal and written communication skills for interacting with customers and all levels of the organization.
• Ability to manage and resolve conflicts effectively while maintaining positive customer relationships.
• Self-motivated, able to work independently, and demonstrate initiative.
• High level of discretion and sensitivity to confidentiality requirements.
• Strong organizational and time-management skills with attention to detail.

About us: QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee! Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.