(PT) Call Center Associate

Job Title

Initial Intake Associate

Job Description

Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

Examples Of Duties

• Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
• Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
• Assists students in scheduling virtual academic advising appointments if requested.
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support in scanning and linking of all incoming student records
• Assists with arrangements for outreaching and Recruitment to attend internal/external events
• Assists with the preparation, setup, and coordination of events
• Performs general office duties
• Provides support as needed with logging unofficial transcript
• Performs related duties as assigned.

Typical Qualifications

Minimum Requirements:

• High School Diploma or GED
• Associate's Degree Preferred
• 2 years of customer service experience
• Excellent customer service skills
• Computer skills to include Microsoft Office products
• Ability to work independently and make sound decisions
• Excellent ability to communicate written and oral form
• Strong interpersonal, organizational and communication skills
• Superb customer service skills
• Availability to work day, evening or weekend hours as required.

Supplemental Information

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. This is a part time position requiring up to 26 hours per week.

Paid sick leave in accordance with NJ Sick Leave Law Defined Contribution Retirement Program (DCRP) Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension. Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.

Atlantic Cape Community College

5100 Black Horse Pike Mays Landing, New Jersey, 08330

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