Mortgage Services Team Member

Job Description

Job Description

Description:

The Mortgage Services Team Member assists in the mortgage loan process by verifying information in all mortgage loan files, ordering necessary documents, and maintaining accuracy throughout the process. This role ensures compliance with Illinois State Credit Union (ISCU) policies, procedures, and pertinent regulatory requirements. The processor will handle responsibilities such as paying property taxes on escrow accounts, assisting with Home Equity Loan and DPP processing, closing, and supporting Mortgage Loan Officers as needed. The Mortgage Processor will also cross-train with other positions within the mortgage department.

Key Responsibilities:

• Verify information within mortgage loan files and ensure all necessary documentation is included.
• Order documents required to complete mortgage files and update systems accordingly.
• Process payments for property taxes on escrow accounts, following ISCU policies and compliance standards.
• Assist with the processing of Home Equity Loans, Down Payment Plus (DPP) programs, and loan closings.
• Use Encompass mortgage software to input, update, and maintain loan data.
• Cross-train with other positions in the mortgage department to ensure coverage and departmental knowledge sharing.
• Assist Mortgage Loan Officers with various tasks and administrative support.
• Maintain effective communication with members, internal teams, and external partners to ensure smooth processing.
• Perform responsibilities independently or with minimal supervision, while working effectively as part of a team.

Qualifications and Skills:

• Minimum of a High School diploma or GED; 2-5 years of experience in mortgage processing or a related field preferred, but not required.
• Experience with the Encompass loan processing system is a plus.
• Strong interpersonal communication skills, able to clearly explain information and follow verbal and written instructions.
• Demonstrated ability to perform basic mathematical calculations (addition, subtraction, multiplication, division, percentages) with extreme accuracy.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to maintain a high level of discretion when handling confidential information.
• Excellent customer service skills, with the ability to handle different personalities and backgrounds calmly and professionally.
• Ability to work under tight deadlines and stress while maintaining quality and accuracy.
• Collections experience preferred

Work Environment:

This position involves regular interaction with members, colleagues, and external contacts, requiring professionalism and a high level of customer service. Work is typically performed in an office environment with a focus on accuracy and compliance with deadlines.

Physical Requirements:

The employee must be able to speak clearly, read and follow various instructions, and perform basic math calculations with a high degree of accuracy. The ability to handle stress while balancing multiple tasks is essential.