Field Operations Manager

Yellowstone Local is proud to represent The Dutchman Heating and Air, an industry leader in residential HVAC service, maintenance, and installation.

You know HVAC inside and out. Now bring that expertise to a hands-on leadership role where you'll develop technicians, drive field performance, and help build an exceptional HVAC operation across Greater Nashville.

What's in it for You?

• Total compensation typically ranging from $90,000-$130,000 annually, combining base compensation with performance incentives
• Full-time opportunity with a growing HVAC company
• Hands-on leadership role with direct influence over field operations
• Opportunity to lead and develop Service Technicians and Installation Crews
• Direct access to company ownership with regular KPI and operational performance reviews
• Opportunity to play a key role in the continued growth of The Dutchman Heating and Air throughout Middle Tennessee
• Leadership responsibility across HVAC service, installation, maintenance, customer experience, safety, and field performance

Why You'll Love It Here

• Join a growing HVAC company committed to creating comfortable spaces for neighbors to live, work, and thrive
• Work for a company built around four core values: Craftsmanship, Service, Integrity, and Commitment
• Lead from the field instead of managing everything from behind a desk
• Develop technicians through training, coaching, evaluations, and hands-on ride-alongs
• Help establish a high-performing HVAC team known for exceptional workmanship, customer service, safety, and professionalism
• Have a measurable impact on operational performance, gross margin, customer satisfaction, membership growth, and team development
• Work directly with ownership to review KPIs, identify opportunities for improvement, and establish field priorities
• Help strengthen processes and standards as the company expands throughout Williamson, Rutherford, and Maury counties

Your New Role

• Lead field operations serving the Greater Nashville area, with a primary focus on Williamson, Rutherford, and Maury counties in Tennessee
• Take responsibility for the successful delivery and performance of HVAC service, installation, and maintenance operations
• Lead, supervise, train, and evaluate Service Technicians and Installation Crews
• Remain hands-on by performing HVAC service calls and membership plan maintenance visits as needed
• Conduct technician ride-alongs and provide actionable coaching on technical performance, customer engagement, safety, and workmanship
• Hold team meetings at least weekly to review KPIs, reinforce expectations, discuss safety, and keep the team aligned with company standards and values
• Ensure technicians follow standardized operating procedures for HVAC service, installation, repair, and maintenance
• Monitor field KPIs, communicate performance goals, and help the team meet or exceed company objectives
• Ensure HVAC repairs and installations meet company quality standards, applicable codes, and permitting requirements
• Assist technicians with complex HVAC diagnostics, troubleshooting, repairs, installations, and field challenges
• Monitor dispatching, workloads, and schedules to effectively utilize field personnel
• Resolve customer concerns and help deliver a consistently professional customer experience
• Explain HVAC membership plans to customers and support the team in growing and retaining membership clients
• Work toward an average membership conversion rate of at least 35% among eligible non-members and a 90% renewal rate among existing members
• Support achievement of budgeted gross-margin and operational performance goals
• Maximize qualified lead opportunities and support profitable, sustainable growth
• Manage field inventory, HVAC equipment, and the service fleet
• Conduct truck inventory audits twice per year and reinforce expectations for clean, organized service vehicles
• Review products and services and provide recommendations to ownership
• Ensure field operations comply with applicable local, state, federal, OSHA, and company requirements
• Promote a strong safety culture across the entire field organization
• Provide ownership with feedback on market trends, revenue opportunities, customer issues, and other factors affecting field operations
• Complete field-related administrative responsibilities, including technician paperwork, personnel evaluations, and expense reports
• Follow and reinforce The Dutchman Heating and Air's Mission, Core Values, Code of Ethics, and Team Rules
• Perform additional job-related responsibilities assigned by company leadership

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 7+ years of HVAC Service Technician experience
• High school diploma or equivalent
• Valid driver's license
• Strong hands-on knowledge of residential HVAC service, repair, maintenance, diagnostics, and installation
• Knowledge of current HVAC codes and applicable field requirements
• Ability to lead, train, coach, evaluate, and support HVAC Service Technicians and Installation Crews
• Strong HVAC troubleshooting and technical problem-solving skills
• Ability to maintain and enforce high standards for workmanship, safety, professionalism, and customer service
• Strong oral, written, and interpersonal communication skills
• Basic computer skills, including Microsoft Office Suite
• Understanding of accounting and finance as they relate to HVAC operations
• Ability to understand and manage operational KPIs, gross-margin goals, scheduling, manpower utilization, and field performance
• Ability to professionally resolve customer and field issues
• Ability to climb stairs as required in the course of work
• Ability to lift approximately 15-20 pounds as required
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to work more than 40 hours per week and up to 12 hours per day when operational needs require it

Dutchman Heating and Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#yellow