Manager-Sales Loyalty- Retention/Collections

Key Responsibilities Lead a consumer tele‑sales organization, exceeding customer experience objectives and effectively managing people. Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. Direct daily activities and execution of call‑center and vendor operations to achieve revenue goals and reduce expenses. Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships. Lead virtual, hybrid, or in‑office teams with strong operational and engagement experience, using coaching and development to overdeliver on key metrics and employee engagement. Qualifications Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience. Ability to coach and develop a team to overdeliver on all key metrics with the utmost integrity. Experience fostering a high‑performance environment, building relationships with future leaders, and delivering accountability. Strong union relationship and collaboration skills, flexible and responsive to constant change, and capable of handling administrative tasks. 100% bilingual – Spanish (reading, writing, and speaking). Benefits Medical, Dental, and Vision coverage. 401(k) plan. Tuition reimbursement program. Paid Time Off and Holidays (at least 23 days of vacation yearly plus 9 company‑designated holidays). Paid Parental Leave. Paid Caregiver Leave. Additional sick leave beyond state and local law requirements, if available. Adoption reimbursement. Disability benefits (short‑term and long‑term). Life and accidental death insurance. Supplemental benefits: critical illness/accident, hospital indemnity, group legal. Employee Assistance Programs (EAP). Extensive employee wellness programs. Employee discounts (up to 50% off on eligible AT&T mobility plans, accessories, internet/fiber, and AT&T phone). Workplace Details Location: San Antonio, Texas Weekly Hours: 40 Time Type: Regular Salary Range: $55,000.00 – $82,600.00 (plus up to $23,000.00 USD in commissions) EEO Statement AT&T is an equal employment opportunity (EEO) employer. AT&T provides equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr