Admissions Specialist - Behavioral Health

Admissions Specialist – Behavioral Health Work location: Texas Health Plano - 6200 West Parker Road, Plano, TX 75093 Work hours: Full Time, 40 hours per week – Monday – Friday 8am – 5pm Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday – Friday from 8:30am – 5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive. Admitting Department Highlights Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-oriented environment. Requirements H.S. Diploma or Equivalent required. Associate's degree preferred. CLIAFE must comply with CLIA regulations regarding foreign education equivalency required.

1. year relevant customer service experience required.
2. years professional office/healthcare experience in a hospital setting preferred.

1. years customer service experience preferred.
2. months of demonstrated knowledge of intermediate computer skills preferred.

1 year healthcare, referral processing, scheduling preferred. CHAA – Certified Healthcare Access Associate preferred. CPI – Crisis Prevention Intervention Training required within 90 days of hire and maintained annually. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Excellent data entry, numeric, typing and computer navigation skills, with attention to detail. Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health and suffering patients as well as life or death situations. Must exhibit a high level of empathy and communicate with patients and family members during life changing events, demonstrating exceptional customer service skills. Strong verbal and written communications with all levels of people; bilingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills. Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards. Responsibilities Welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. Accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures to maximize reimbursement. Educate patients and families about applicable legal, ethical, and compliance documents, ensuring regulatory consents are signed. Engage with patients in understanding their financial obligations based on the financial policy, preparing estimates to collect co-payments, self-pay deposits, and patient balances. Additional Perks Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, among others. A supportive team environment with outstanding opportunities for growth. #J-18808-Ljbffr Texas Health Resources