Food & Beverage Associate I- Club Wyndham Ocean Ridge Resort

Travel + Leisure Co. Food and Beverage Associate

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine: The Food and Beverage Associate will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. This role will promptly address guest service needs, complete food orders and requests, clean and stock all areas based on inventory control. The F&B Associate will ensure orders are taken accurately and completely and offer ideas and suggestions to guests when ordering. This role will ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders. This role will maintain the company's expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times.

Essential Job Functions Responsibilities include but are not limited to:

• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concerns to the supervisor or management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure compliance with: SC DHEC and Dept of Agriculture standards, Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Department Operating Procedure, and Standard Operating Procedures.
• Proficient with POS system, Comply with all internal accounting and control procedures.
• Assist in achieving maximum food and beverage sales by Always striving to up-sell to achieve higher sales.
• Ensure all operating equipment in related working area is properly maintained and cleaned.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise, attend meetings, briefings and training sessions as required, and use the company timestamp system to accurately record commencement, breaks and finishing times of each shift.
• Additional duties may include but not limited to:
• Minor maintenance of bicycles such as adjusting the seat, air pressure in tires, etc.
• Deliver and pick up bicycles for guests
• Operate a golf cart safely and efficiently: Responsible for notifying manager/supervisor of potential problems and reports accidents or other safety situations. Inspect exterior and interior of golf cart at beginning of each shift. Responsible for ensuring inside and outside of carts are properly cleaned and battery fluids at proper levels on an ongoing basis.
• Set up beach lounge chairs/umbrellas and clean cabana area as needed.
• Conduct pool safety and compliance checks. Notify manager/supervisor of potential problems and reports accidents or other safety situations.
• Performs other duties as needed

Minimum Requirements and Qualifications a) Education- High School diploma or equivalent b) Training requirements- SafeServ and TIPS Certification (will be provided) c) Knowledge and skills- Excellent communication skills. Acquires job skills and learns company policies and procedures to complete routine tasks Ability to read and comprehend routine instructions, short correspondence and memos Ability to give high priority to customer service Ability to solve problems with a minimum of guidance Ability to read, write and understand English Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff Ability to multi-task and work in a fast paced environment Must be people oriented and able to work independently or with others as needed Must be able to lift 50 pounds

What You'll Bring:

• Ability to work in a fast paced environment.
• Strong ability to communicate effectively with employees, guests and owners.
• Possess ability to work independently and follow instructions.
• A professional appearance and positive, can-do attitude with team focus.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying.