Customer Service Representative

Position Summary The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders. Duties & Responsibilities Confirm purchase orders for assigned customer base using parameters provided by management Assess and resolve pricing and quantity issues on purchase orders Work with team members and other departments on resolving issues with orders Correspond with customers Use reports and other tools to maintain and track orders Review, evaluate and research claims from customers Provide back up support to other team members, when necessary Perform other duties as assigned Experience & Qualifications HS Diploma required 1 year of relative Customer Service Experience Knowledge of supply chain, logistics and order to cash processes is a plus Strong written and oral communication skills Strong analytical skills General knowledge office software programs, such as Word and Excel and must demonstrate strong computer skills in general. #J-18808-Ljbffr Lifetime Brands