Desktop Support Technician

Location Glendale, AZ 85355 – onsite 5 days Interview Process 2 round process with the hiring manager and team Start Date ASAP Duration Perm / Full-time role! Must Haves 5+ years’ experience working as a help desk or desktop support technician (will do some hands on work and interact with the business) Strong customer service skills and follow through on tickets and issues Experience working with AD and setting up new users Group policy Experience working with 0365 within the admin console Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations Windows 11 support Experience supporting printer issues local as well as network printers Ability to troubleshoot connectivity issues – IP config/computer won’t connect to printer/wireless connectivity Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive Basic understanding of the concept from on prem verses the cloud Strong troubleshooting skills Plusses Any experience working with MDM – mobile device management Experience working with Service Manager ticketing system Any ITSM will work Any experience with supporting issues with an LMS SharePoint knowledge, ability to update the SharePoint site Warehouse Scanners Day to day A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. #J-18808-Ljbffr Insight Global