Associate Director Next Best Action

Role Description

The Associate Director of Full Stack Engineering is responsible for the day-to-day leadership and delivery management of the NBA platform's software engineering pods. This role manages a multifunctional organization of leads and contractor resources across the platform's full stack - from backend decisioning services through frontend tooling and channel integrations. You are the person who keeps teams unblocked, contractors accountable, and delivery on track across all pods.

The Associate Director, Full Stack Engineering is involved in all stages of software development, including:

• Front-end development
• Back-end development
• Database integrations
• Network and hosting management
• User interface and user experience
• Back-end server management

Decisions are typically related to identifying and resolving complex technical and operational problems within department(s) and could lead multiple managers or highly specialized professional associates.

Qualifications

• 8+ years of software engineering experience with at least 3 years in an engineering management or technical leadership role
• Experience managing contractor-heavy teams and vendor relationships
• Background managing multiple concurrent workstreams or pods simultaneously
• Strong full stack engineering foundation
• Clear, direct communication style with both technical teams and senior leadership
• Experience working in an agile delivery model with multiple squads running in parallel
• Comfort using AI productivity tools (Claude, Copilot, or similar)

Requirements

• Bachelor's degree in computer science or a related field
• 6 or more years of technical experience
• 2 or more years of management experience
• Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities
• 3 or more years of IT Management experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Work Style

• Remote/work at home nationwide - USA
• Occasional travel to Humana's offices for training or meetings may be required

Work at Home Requirements

• Must have the ability to provide a high-speed DSL or cable modem for a home office
• A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required
• Satellite and Wireless Internet service is NOT allowed for this role
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$142,300 - $195,700 per year

This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Application Deadline

07-30-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.