Human Resources Generalist

Join to apply for the Human Resources Generalist role at Mass Markets MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. Position Responsibilities This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Provide general HR support in collaboration with operations teams Maintain accurate and timely entries in HRIS systems Ensure consistent and fair application of HR policies and procedures Conduct audits and compliance checks, including payroll and reporting verifications Maintain employee records in accordance with legal requirements Communicate and implement updates to HR policies and procedures Align HR strategies with business goals and recommend improvements Promote employee engagement through a proactive, hands-on approach (including remote interactions) Handle employee relations matters, including conflict resolution and problem-solving Adapt to a dynamic and evolving work environment influenced by economic and policy changes Drive innovation in HR practices and continuous process improvement Lead initiatives related to employee relations, retention, and recognition Manage a high-volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills Candidate Qualifications Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. 2+ years of experience as an HR Generalist Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications Experience in military or government (local, state, or federal) environments Background in contact center operations Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. #J-18808-Ljbffr