EOP Product Group Customer Success Manager - NA

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You provide software and applications expertise, and be responsible for implementation of the solutions.How you will contributeYou will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in :Managing staff and line responsibilitiesManaging large-scale software and application servicesService delivery, support and excellenceProgram/Project management with experience managing multiple projects for budgets, resources, schedules and qualityGeneral technical backgroundUnderstanding of integration and how different applications talk to each otherProcess and service orientationBusiness processesMore about this roleThis role lead acts as the bridge between regional business needs and global MDS Products & Platform strategy. The role is accountable for delivering scalable, flexible, and collaborative MDS solutions that enable business transformation across markets. The MDS Planning Lead ensures successful adoption of core planning product solutions and platforms (like SAP S/4HANA and O9, aligning with global product architecture while addressing regional business needs.Guiding Organizational PrinciplesTo operate effectively in a product organization composed of global, regional, and local teams, this role must embody the following principles:Clear Lines of ResponsibilityDefine accountability across global, regional, and market levels. Prevent overlaps in responsibilities to avoid confusion and conflict. The MDS Planning Lead must own regional MDS delivery while aligning with global solution frameworks.Collaboration & CommunicationChampion seamless communication between business, MDS, and vendor teams. Set up effective communication channels to support joint decision-making and transparency.Autonomy & EmpowermentEmpower local and regional teams to make timely, market-relevant decisions. Ensure these decisions are aligned with global standards and strategies.Scalability & FlexibilityDesign MDS solutions and operational models that scale with business growth and can adapt to changing market needs or disruptions.Shared OwnershipFoster joint accountability for technology success across global and regional stakeholders. Create a culture of collaboration and shared goals.Core ResponsibilitiesStrategic LeadershipProvide thought leadership to shape regional solution strategies aligned with global digital architecture.Drive fit-gap assessments and influence global Core Model evolution through regional insights.Program Delivery & GovernanceOwn regional MDS plans, execution, and delivery metrics.Lead end-to-end testing, cutover, and hypercare in coordination with business and vendor partners.Manage risk analysis and escalation protocolsStakeholder EngagementAct as a trusted MDS advisor to regional business leads.Support the BRD creation and validation process to ensure clarity and completeness.Deliver executive-level reporting on KPIs, risks, and adoption metrics.Change & Resource ManagementCo-develop change management strategies to ensure user adoption and process readiness.Lead upskilling and retention of critical MDS resources in-region.Support contingency planning and operational continuity.Ensure that MDS investments yield measurable business value in cost, efficiency, and competitive advantage.Support agile delivery models (e.g., sprint sign-offs, tech gates).Key Stakeholder InteractionsInternal: Regional Business Leadership, Global MDS Products & Architects Managers, PMO, BU MDS TeamsExternal: Vendors, Implementation Partners, System IntegratorsLeadership CompetenciesAgile Learning & Digital AgilityTransparent CommunicationConstructive Challenge/Design Thinking & InnovationData-informed decision makingResilience Under UncertaintyStrategic Decision MakingWork schedule:Hybrid, ​3 days at office per week.Salary and Benefits:The base salary range for this position is $140,300 to $192,940; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.No Relocation support availableBusiness Unit SummaryThe United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact View phone number on click.appcast.io for assistance.For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal Job TypeRegularSoftware & ApplicationsTechnology & DigitalSummaryLocation: East Hanover, New Jersey, United StatesType: Full time