Lead Market Researcher

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐About the team

Monzo is expanding beyond the UK to make money work for all Europeans. Our Next Markets team is focused on understanding where and how we can build a successful business in new markets.

We work across Research, Strategy, Product, Data, Design and Marketing to make some of Monzo’s most consequential expansion decisions about our entry strategy: where the strongest opportunities lie and how our proposition should evolve.

We’re looking for a Lead Market Researcher to own the customer and market evidence that sit at the heart of these decisions. This is an opportunity to set research direction for new-market entry, establish how we build confidence in unfamiliar markets, and influence our expansion strategy.

You’ll play a key role by...

• Leading the research that shapes our entry strategy for new markets, starting with discovery across new EU markets
• Developing and evolving a repeatable market-entry research approach, prioritising the questions that matter most and balancing depth, speed and confidence
• Building a clear view of local money behaviours, banking expectations, customer needs, trust drivers and barriers to adoption
• Identifying, understanding and sizing priority customer audiences, partnering closely with Data , Strategy and Product
• Assessing how well Monzo’s current and near-term proposition fits local customer needs and market expectations
• Setting a high bar for evidence quality, triangulating across sources and challenging assumptions where the evidence does not support them
• Synthesising complex and sometimes conflicting evidence into clear recommendations, trade-offs and confidence levels, and use them to shape business, product and marketing decisions
• Choosing the right research approach for each question, combining hands-on research with AI , specialist expertise and agency support where these add value

We’d love to hear from you if…

• Significant experience in customer research or consumer insight , with a track record of shaping strategy and business outcomes
• Experience tackling ambiguous, early-stage problems such as market entry, proposition development, innovation or audience strategy
• Experience conducting research across multiple markets and navigating meaningful cultural and market differences
• Strong quantitative research skills , including segmentation and audience sizing
• Strong methodological judgement - ability to choose the right approach for the question and recognise when specialist qualitative or other expertise is needed
• Ability to connect customer insight to product, proposition, brand, marketing, commercial and go-to-market decisions
• Strong synthesis and communication skills , turning complex research and data into clear narratives, recommendations and trade-offs
• Confidence influencing and constructively challenging senior cross-functional stakeholders
• Strong judgement in fast-moving environments , including knowing when deeper research is needed and when directional evidence is enough

What’s in it for you

£90,000 - £110,000 ➕ Incentive Awards tied to your performance.

✈️ We’ll help you relocate to the UK.

✅ We can sponsor your visa.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits .