Budtender Patient Consultant

A Budtender/Patient Consultant engages in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. The ideal candidate should be friendly and upbeat, and passionate and knowledgeable about the benefits of Cannabis medicine. Budtender/Patient Consultants are critical roles for a cannabis company, as they connect each unique customer with just the right product and method of consumption for their needs and are responsible for educating patients on the benefits and potential side effects of medication.

The main responsibilities of a Budtender/Patient Consultant include:

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Own responsibility for remaining up-to-date with product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Coordinate return and exchanges in accordance with company policy
• Utilize POS system to review inventory, checkout customers, and conduct returns and exchanges
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

Requirements:

• Must be a current medical cannabis card holder (any state is fine)
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email etc.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances)
• Must be able to work weekends, nights and holidays
• Must have a passion to service our patients with care

This job description is intended to highlight the primary responsibilities of the role and does not encompass all duties that may be assigned.

Salary

Required Skills

• Consistent demonstration of excellent customer service skills
• High school diploma, or equivalent
• Must be 21 years of age and comply with local, state and company regulations
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system
• Ability to listen well and effectively communicate, with various audiences
• Ability to work well in a faced paced environment

Desired Skills

• 2+ years of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Previous experience with POS systems
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

About Takoma Wellness Center, Inc.

Takoma Wellness Center opened its doors on August 1, 2013, in memory of our founder Stephanie Kahn's parents, Jules and Libby Reifkind. Takoma Wellness Center is recognized as Washington DCs first and longest continually operating dispensary. The story of medical cannabis in our city is personal to us – it's also our family story. A corporation does not own us, and we don't have a corporate mindset. 

Voted Washington D.C.'s Best Medical Cannabis Dispensary 10 out of 11 years.

We are obsessed with providing over-the-top customer service and the highest quality cannabis products. Our motto is “cannabis with heart” and our logo is a Hamsa, the middle eastern symbol of unity.

Benefits

• Holidays
• Competitive sick and vacation time off
• Health, dental and vision benefits
• 401k
• Commuter benefits
• Ongoing training programs
• Product discounts

Equal opportunity employer