Office Administrative Assistant

Job Description

Job Description

YES Contracting Services

IMMEDIATE HIRE — Office Administrative Assistant

(In-Office | Full-Time)

YES Contracting Services is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads.

This role is critical to daily operations and must be filled immediately.

Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, schedule appointments correctly, and set proper expectations for customers while maintaining a tightly run front office.

$15 - $17 hourly

Call Handling & Scheduling (Top Priority)

• Answer all incoming calls during office hours (8 am–5 pm)
• Follow a provided call script (no freelancing)
• Gather required customer information
• Enter all data accurately into GoHighLevel (GHL) and Leap
• Schedule appointments
• Set clear expectations for inspections, estimates, and follow-ups
• Route repeat customers to the correct sales rep or department

Lead Intake, Routing & Prioritization

• Monitor and prioritize incoming leads from:
• Google Guaranteed / Google LSA
• Facebook & Social Media posts
• Thumbtack
• Website & other digital sources
• Ensure fast response times across all platforms
• Categorize and disposition leads properly in the CRM
• Issue lead ratings and feedback inside platforms like:
• Flag poor-quality or duplicate leads for leadership review

Social Media & Admin Support

• Post weekly Facebook & social media content (templates provided)
• Assist with basic administrative tasks as needed
• Support sales and management with organization and follow-up

Success Metrics

• Calls answered quickly and professionally
• Accurate CRM data entry (no missed fields)
• Appointments are set correctly while setting proper expectations
• Lead sources are properly prioritized and rated
• Minimal scheduling errors or customer confusion

Ideal Candidate

• Strong phone presence and professionalism
• Comfortable following scripts and systems
• Highly organized and detail-oriented
• CRM experience preferred (GHL, Leap, or similar)
• Able to multitask in a fast-paced environment
• Reliable, punctual, and coachable

YES Contracting Services is a state-licensed, family-owned contractor operating across TN, NC, and VA. We specialize in both residential and Commercial roofing and also provide expert services in siding, gutters, decks, and more. Our mission is simply: deliver top-quality work, support our team, and grow every year, together.

Our company is built on performance, loyalty, and opportunity. We promote from within, celebrate wins, and reward effort.

YES Contracting specializes in high-quality exterior restoration and construction services. We are committed to craftsmanship, professionalism, and delivering exceptional results for our customers. Our team values integrity, accountability, and pride in our jobs.

Our Compensation package for this position includes multiple benefits including consistent year-round work, paid holiday, PTO and overtime opportunities.