Multi-Location Branch Customer Service Specialist

Branch Customer Service SpecialistThis position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at stores within a 20 kilometer radius of Store #768720, located at: 395 Ontario Street, Unit M, St Catharines, ON L2N 7N6.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistently with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition in assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesQualificationsMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employmentMust have an unrestricted Driver's LicenseMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionIf internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisalIf internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current positionPreferred Qualifications:Have a High School diploma or a Certificate of Adult Education Completion (CAEC)Have at least one (1) year of experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint-related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one languageAbout UsAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-beingCareer … with opportunities to learn, develop new skills and grow your contributionConnection … with an inclusive team and commitment to our own and broader communitiesIt's all here for you... let's Create Your PossibleAt Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.Job InfoJob Identification 2623632Job Category SalesPosting Date 09/14/2026, 06:44 PMLocations CAN ON St Catharines 768720Employment Category Part-time regularRelocation Package NoSalary Frequency HourlyMinimum Salary 20.25 CADMaximum Salary 20.25 CAD