Appointment Scheduler - Primary Care

Job Description

Job Description

Become a part of our caring community

As an Appointment Scheduler, you will be responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g. receptionist/registration clerk, or medical assistant.

Location : CenterWell Senior Primary Care office address: 1575 Santa Barbara Blvd, The Villages, FL 32159

Appointment Scheduler Role Overview:

• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Schedules appointments for patients by phone when they call in, or in person after an office visit, or by email through our website.
• The practice offers same-day appointments and schedules these appointments following acute care protocols, which may mean scheduling the patient with a physician or physician assistant other than their primary physician. Responsible for ensuring smooth flow of the schedules.
• Uses computerized system to match physician availability with patient’s preference in terms of date and time, and office location.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Schedule provider time off requests and schedule/reschedule patients as needed.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.  Consults with Clerical Supervisor about any system problems.
• Other duties as assigned.

Use your skills to make an impact

Additional Information
Required

• High school diploma or equivalent.
• Minimum one year of experience in an appointment scheduling position.
• Detail oriented and ability to work in a fast-paced environment.

Preferred

• Experience working within a medical practice setting.

Appointment Scheduler Working hours:
Monday to Friday
Scheduled 40 hours per week

**WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM**

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Blue Cross and Blue Shield Health benefits
Dental and vision benefits
Matching Health Savings Account (HSA)
Life insurance and short-term & long-term disability
Paid time off, holidays, and jury duty pay
401(k) retirement savings plan with employer match
And much more

Scheduled Weekly Hours
40

Salary is commensurate with experience.

Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View email address on ziprecruiter.com for assistance.

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