Customer Service Representative (Insurance Industry) Hybrid in Harrisburg, PA

Customer Service Representative (Insurance Industry) Hybrid

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Position Summary

We are seeking a motivated and customer-focused Call Center Customer Service Representative (CSR) to serve as the primary point of contact for our customers. In this role, you will handle both inbound and outbound calls, deliver exceptional customer experiences, and consistently meet performance and quality metrics.

Key Responsibilities

• Manage inbound and outbound customer calls in a professional and timely manner
• Participate in outbound call campaigns to support business initiatives
• Provide timely callbacks and follow-up communications
• Transfer calls to licensed agents when appropriate
• Adhere to established customer service protocols and call center procedures
• Follow all company policies, workflows, and desktop processes
• Meet or exceed call center performance metrics and quality standards set by management

Qualifications

Education:

• High School Diploma or equivalent required
• Associate degree preferred

Knowledge:

• Basic understanding of customer service principles and client relationships
• Familiarity with Medicare and/or ACA Marketplace plans is a plus

Experience:

• Minimum of 1 year of customer service experience, preferably in a call center environment
• Experience handling both inbound and outbound calls is preferred

Skills & Abilities

• Strong computer skills and typing proficiency
• Ability to navigate multiple systems and applications (email, CRM systems, phone systems, etc.)
• Familiarity with standard office equipment (scanner, copier, fax machine, telephone)
• Excellent organizational and multitasking abilities

Core Competencies

• Customer Service: Deliver a positive, professional, and friendly experience with every interaction
• Communication: Clearly and effectively communicate both verbally and in writing; actively listen and engage
• Initiative: Identify opportunities to solve problems and improve processes
• Sense of Urgency: Prioritize tasks, meet deadlines, and adapt quickly in a fast-paced environment
• Teamwork: Collaborate effectively, contribute to team success, and maintain a respectful, professional work environment

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.