Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Managed Services Program Manager

$99.35k - $134k
Full-time

Logicalis, Inc.

Troy, MI
Summary

Logicalis is seeking a Program Manager to provide leadership for one or more strategic managed services customers. This role serves as the primary operational interface for assigned customer programs and is accountable for service delivery coordination, customer governance, escalation management, risk management, and cross-functional alignment across all Logicalis service groups supporting those engagements.

The successful candidate will be an experienced program leader with exceptional problem-solving, relationship-building, and executive communication skills. This individual will manage escalations, translate customer concerns into productive internal action, and ensure governance processes and service commitments are consistently achieved. The role requires strong judgment and business acumen but does not require deep technical expertise, as technical strategy and solution design are supported by dedicated architecture and engineering resources.

Depending on customer complexity, scope, and business needs, the Program Manager may be assigned responsibility for a single strategic customer or a portfolio of managed services customers.

Essential Duties and Responsibilities

Customer Leadership & Executive Relationship Management

  • Serves as the primary operational interface for assigned customer programs and act as the central point of accountability for service delivery outcomes.
  • Builds and maintains trusted relationships with customer executives, operational stakeholders, and key business partners across assigned customer programs.
  • Acts as a trusted advisor by understanding customer priorities, anticipating concerns, and ensuring effective communication between the customer and Logicalis.
  • Absorbs, filters, and appropriately communicates customer concerns while maintaining a professional, solutions-oriented approach.
  • Represents Logicalis with executive presence, sound judgment, and the ability to navigate complex and sometimes emotionally charged situations.
Program Governance, Risk Management & Service Delivery Accountability

  • Maintains accountability for the successful delivery of all contracted services across all Logicalis service groups supporting assigned customer programs.
  • Ensures adherence to governance processes, service review cadences, escalation protocols, and operational commitments.
  • Coordinates activities across Service Delivery, Engineering, Security, Project Management, Support, Sales, Finance, and other internal teams to ensure alignment to customer objectives and service commitments.
  • Proactively identifies operational, service delivery, and customer satisfaction risks and ensure mitigation plans are developed and executed.
  • Drives continuous improvement by identifying process gaps, recurring service issues, and opportunities to improve the customer experience.
  • Tracks and oversees key risks, decisions, dependencies, action items, and commitments to ensure timely resolution and accountability.
  • Ensures Logicalis presents a coordinated, consistent, and accountable customer experience across all teams supporting assigned customer programs.
Escalation & Problem Management

  • Leads escalation management activities, including intake, triage, stakeholder coordination, customer communication, and resolution oversight.
  • Serves as the first line of defense for customer issues and ensure appropriate engagement of internal resources.
  • Applies strong problem management discipline to identify root causes, establish corrective actions, and prevent recurring issues.
  • Creates alignment between customer expectations and internal delivery realities while preserving strong relationships on both sides.
  • Communicates risks, impacts, decisions, and resolution plans clearly to customer stakeholders and internal leadership.
Business Reviews & Executive Communication

  • Owns the planning, preparation, coordination, and facilitation of monthly, quarterly, and annual business reviews for assigned customer programs.
  • Ensures business reviews accurately reflect service performance, customer priorities, key accomplishments, open actions, risks, and improvement plans.
  • Partners with internal stakeholders to gather inputs, develop messaging, and prepare executive-level presentations and communications.
  • Translates complex operational discussions into concise, executive-ready communications that support informed decision-making.
  • Maintains ongoing communication with internal Sales, Engineering, Service Delivery, and Finance teams regarding material customer issues, risks, priorities, and strategic initiatives.
General

  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education:

  • Bachelor's Degree in a related field.
Experience / Technical Requirements

  • 7+ years of experience in program management, managed services, IT outsourcing, customer success, service delivery, client operations, or a related customer-facing leadership role.
  • Demonstrated success managing complex enterprise customer relationships in a high-touch environment.
  • Strong program management skills, including issue tracking, governance discipline, stakeholder coordination, risk management, and action-item accountability.
  • Exceptional communication skills, including the ability to communicate effectively with customer executives, operational leaders, internal leadership, engineers, sales teams, and finance stakeholders.
  • Proven ability to manage escalations, navigate emotionally charged situations, and translate conflict into productive, structured action.
  • Strong judgment, executive presence, and ability to influence outcomes without direct authority in a matrixed organization.
  • Ability to understand technical concepts well enough to coordinate the right resources and communicate status, without being the technical owner.
Certifications

  • PMP, ITIL or similar program/service management credentials.
Other Skills and Abilities

  • Experience supporting large enterprise or strategic managed services accounts.
  • Experience operating within ITIL-based service management practices, including incident, problem, change, and service review processes.
  • Background in managed services, infrastructure, cloud, cybersecurity, networking, data center operations, or outsourced IT environments.
  • Experience facilitating executive business reviews, service governance forums, and customer escalation meetings.
Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they've completed the test satisfactorily (i.e., TB Test negative).

Salary Range: $99,353 - $134,000/yr

LogicalisUS Benefits Summary
Apply
Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Managed Services Program Manager in Troy, MI vacancy
  • Family Support Services Program Manager
     ...Job Title Responsible for managing administrative and programmatic functions related to the division or program(s) assigned. Enforces agency policies and procedures. May...  ...Vision, and Values of Spectrum Child and Family Services. Conducts meetings to review problem areas... 
    Suggested
    Contract work
    Work at office
    Flexible hours

    Spectrum Health

    Southfield, MI
    1 day ago
  • Program Manager - Robotics & Drones
    Program Manager - Robotics & DronesWe are Aptiv - a global technology company with 200,000 specialists in 48 countries. We develop innovative software and build the hardware to bring autonomous driving cars, advanced driver-assistance systems, connected vehicles and smart... 
    Suggested
    Full time
    Contract work

    Control Tec

    Troy, MI
    2 days ago
  • Senior Program Manager (Automotive)
     ...Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to...  ..., MI and is seeking a highly motivated and experienced, Sr. Program Manager to join our dynamic group focused on electric vehicle... 
    Suggested
    Full time
    Temporary work
    For contractors
    Local area
    Immediate start
    Overseas
    Afternoon shift

    LG Electronics

    Troy, MI
    4 days ago
  • Program Manager
     ...drive innovation. Dream big and create the future of mobility at Magna Powertrain.Job Responsibilities:Mission of the Position:The Program Manager (PM) is responsible for end‑to‑end program ownership throughout the complete product lifecycle - from program award through end... 
    Suggested
    Full time
    Contract work
    Work at office
    Local area
    Immediate start

    Magna International

    Troy, MI
    5 hours ago
  • Strategic Program Manager
     ...Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design...  ...seeking a highly structured and execution-driven Strategic Program Manager to support the Director of Service Performance Management (... 
    Suggested

    Entrega

    Troy, MI
    4 days ago
  • Head of Engineering Programme Management
     ...Program Manager Lead complex programs by managing costs, schedules, and performance to ensure successful defense engineering projects. Job #135462 Manufacturing Warren, Michigan Apply Now Talascend is currently seeking a Program Manager for a contract... 
    Contract work

    Talascend

    Troy, MI
    2 days ago
  • Head of Production and Programming
     ...Program Manager Together, we move the world—we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally... 

    Mahle Inc.

    Troy, MI
    4 days ago
  • Head of Programme Management
     ...Waltonen is actively seeking a Program Managerto join our team! Job Responsibilities Monitor, direct, and control manufacturing programs...  ...corrective actions when necessary. Ensure risks are properly managed and mitigated to avoid becoming issues. Risk management is critical... 
    Temporary work
    Work at office
    Local area
    Flexible hours

    Waltonen Engineering

    Troy, MI
    2 days ago
  • Maintenance Program Manager
     ...future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to...  ...we help shape a brighter way forward. Facility Maintenance Program Manager What this job involvesThe Operations Manager is a key... 
    Full time
    Contract work
    Temporary work
    Work experience placement
    Local area

    Jones Lang LaSalle

    Sterling Heights, MI
    1 day ago
  • Program Manager - Engineering Operations- Body Structures
     ...EDAG Inc. is a globally leading, independent engineering services provider that combines excellent engineering with the...  ...automotive companies. This is how you will grow: Program Tracking & Reporting Manage and maintain detailed tracking of part releases,... 

    EDAG, Inc.

    Troy, MI
    5 days ago
  • Senior Program Manager - Midwest (Water/Wastewater Infrastructure)
    Job SummaryThe Senior Program Manager will play a key part on program teams to support the planning and delivery of complex projects and programs...  ...understanding of our company's program management services to offer optimal solutions to clients.Leverage activities across... 
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work

    Brown and Caldwell

    Troy, MI
    2 days ago
  • Senior Program Manager: Cross-Functional & Customer Strategy
    Methode Electronics is seeking a seasoned Program Manager to lead multi-disciplinary programs with key customers in the United States. You will drive design concepts, manage cross-functional teams, and champion cost, schedule, and technical performance across the program... 

    Methode Electronics

    Southfield, MI
    5 days ago
  • Automotive Program Manager (Bilingual in Korean)
     ...project execution. o Collaborate with engineering teams to develop and implement effective solutions. - Program Leadership & Ownership: o Own and manage assigned programs across the full product lifecycle, including program award, development, supplier... 
    Work at office

    Cesna Recruitment

    Troy, MI
    5 days ago
  • Head of Programme Management
     ...Rochester Hills, MI 48307 Prefix Corporation is an engineering services company, developing innovative design and engineering...  ...challenges, we want you on our team. We have an opportunity for a Program Manager to lead a team in the design, manufacturing and assembly of ride... 
    Contract work
    Work experience placement
    Work at office

    Prefix Corporation

    Rochester Hills, MI
    2 days ago
  • Head of Engineering Programme Management
     ...manufacturers. RESRG Automotive is seeking you to join our team as a Program Manager in our Troy, MI facility! The Program Manager will be...  ...schedule at risk. Initiate continuous improvement opportunities and service strategies with the customers that help drive efficiency... 
    Flexible hours

    RESRG Automotive

    Troy, MI
    2 days ago
  • Program Manager - Automotive
     ...and leadership opportunities in the automotive industry. This Program Manager will manage all aspects of assigned customers including, but...  ...Ø Manage team to plan for End of Production and start of Service part production. Ø Evaluate program length and sale forecast... 
    Part time

    Empire Electronics Inc

    Troy, MI
    6 days ago
  • Program Manager CNC
     ...Job Description Job Description Program Management Responsibilities; CNC Machine Programs General Responsibilities: Participate...  ...machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982... 
    Work at office
    Local area
    Flexible hours

    Heller Machine Tools LP

    Troy, MI
    9 days ago
  • Head of Technical Programme Management

    $170k

     ...Technical Program Manager Troy, MI (Onsite from Day 1) Full time Hire Web Cam Interview $170K/Yr Job Description...  ...several (at least 5+) projects building products leveraging AWS Services using Frontend Technologies (Typescript) and API Development... 
    Full time
    Contract work

    Syntricate Technologies

    Troy, MI
    1 day ago
  • Engineering Program Manager (Automotive interiors)
     ...Description:Responsible for ensuring the overall success of a program including interfacing with internal/external disciplines including...  ...: Excellent leadership and interpersonal skills are needed to manage a diverse, cross-functional team without direct authority.... 
    Full time

    IAC Group

    Troy, MI
    2 days ago
  • Learning Program Manager
    Drive Strategy. Enable Performance. Deliver Measurable Learning Impact. The Learning Program Manager plays a critical role in shaping and delivering learning strategies that directly support business performance. This position partners closely with business leaders to identify... 

    Socket.dev

    Troy, MI
    5 days ago
  • Thermal Program Manager — Lead Automotive Product Launches
    MAHLE seeks a Program Manager to drive R&C Thermal Management programs from concept to launch in Troy, MI. You will coordinate cross-functional teams across engineering, quality, logistics, and purchasing, manage the project plan, budget, timing, and deliverables, and ensure... 

    MAHLE GmbH

    Troy, MI
    3 days ago
  • Head of Programme Management
    ASRC Federal Advanced Research is currently seeking a Program Manager to support autonomy vehicle integrations in Sterling Heights, Michigan. Considering the state of the world today, military technical innovation is critical to defending our territories and those of our... 
    For subcontractor

    ASRC Federal Holding Company

    Sterling Heights, MI
    4 days ago
  • Head of Programme Management
     ...Because we all understand that we must work together to win. Are you ready for a better career? A better future?We're Lear For You. PROGRAM MANAGER - WIRINGSOUTHFIELD, MI - WORLD HEADQUARTERSAs a member of the Program Management team, the Program Manager will be responsible... 

    Lear

    Southfield, MI
    3 days ago
  • Head of Programme Management
    The VSSQ Advanced Phase Program Manager is responsible for leading the convergence of the Perceived Quality & Dimensional Synthesis, based on the application of the technical standards and methodologies related to Appearance such as Gaps & Flush nominal and tolerances in... 

    Stellantis

    Auburn Hills, MI
    5 hours ago
  • Head of Programme Management
    Job Responsibilities Leads assigned programs from the project screening/quoting stage through launch, steady state production, and through end of life, serving as the single point of contact. Manages the full scope of program management including but not limited to: Thorough... 
    Full time

    Mayville Engineering Company

    Hazel Park, MI
    5 hours ago
  • Head of Programme Management
    The Direct ConnectionProgram Manager is responsible for leading a cross-functional team in the development of a comprehensive portfolio...  ...stakeholders to define and manage customer-focused parts programs to market, on-time and within budget. Responsibilities include... 

    Stellantis

    Auburn Hills, MI
    3 days ago
  • Program Manager
     ...ImprovementJob Subfunction: Project and Program ManagementJob Description:MRM is part of...  ...integrates CRM platform expertise, journey management, and first-party data capabilities with...  ...(user experience, web development, web services, integration, application management and... 
    Full time
    Local area
    Shift work
    3 days per week

    Momentum Worldwide

    Birmingham, MI
    1 day ago
  • Head of Programme Management
    ResponsibilitiesJob Overview: Reporting to the Director of Program Management, the program management team manages changes in product (new...  ...interact with our customers and provide excellent program delivery services.Facilitate the creation of a robust program statement of... 
    Temporary work
    Local area
    Immediate start
    Shift work

    Strattec Security Corporation

    Auburn Hills, MI
    1 day ago
  • Program Manager - FIXED TERM
     ...markets, PHINIA is the place to be. We manage talent as seriously as we manage our...  ...with PHINIA now! Job Purpose The Sr Program Manager is responsible for overseeing all...  ..., control, and support of infrastructure services. Required Qualifications Bachelor's... 
    Full time
    Fixed term contract
    Local area
    Immediate start
    Visa sponsorship
    Work visa

    PHINIA Inc.

    Auburn Hills, MI
    3 days ago
  • Sales Program Manager
     ...Job Description Job Description Sales & Program Manager Sinjin Texas     JOB TITLE: Sales/Program Manager   DEPARTMENT...  ...with customers through regular communication, exemplary client services and can foster new relationships to build our customer base.... 
    Work at office

    SINJIN TEXAS INC

    Troy, MI
    20 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Managed Services Program Manager. Be the first to apply!

Related searches