Transportation Specialist

Location(s): West Point, PA; Rahway, NJ (Hybrid) Summary: The Transportation Planner Specialist II is responsible for driving tasks to completion. This role requires a heightened level of autonomy and strong business acumen. This role requires effective communication, project management, and cross-functional collaboration to support various business objectives. Responsibilities: Drive tasks to completion amidst ambiguity. Collaborate across functions to achieve business objectives. Engage in problem-solving and analytical thinking to address challenges as they arise. Track and trace shipments across assigned lanes, ensuring timely delivery and adherence to routing plans. Monitor carrier portals/emails/EDI for updates, exceptions and status. Proactively update shipment milestones in TMS/ERP and maintain accurate, timely data entry. Identify exceptions (missed pickups, delays & damages) and initiate corrective actions. Follow defined escalation pathways to resolve service failures and capacity constraints. Document all escalations, root causes, and resolutions in the case/ticketing system. Support on-time performance by expediting urgent and aging orders. Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada. Provide courteous, timely responses to internal and external inquiries via email, phone, and chat. Support, and/or execute, booking arrangements per routing guide for Distribution Centers and Ad-Hoc Business Requestors Support the development and maintenance of routing strategies and lead-time management. Work closely with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners. Support initiatives and projects as a functional area expert (SME) for transportation processes. Perform root cause analysis on service failures using data and process mapping. Identify systemic drivers and propose corrective actions Support quarterly business reviews with carriers/business units. Qualifications: Bachelor's degree preferred; candidates with relevant experience may be considered. 3+ years of experience in a related field; candidates without a degree should have 6+ years of relevant experience. General Skills: Strong communication and project management skills. Ability to collaborate across functions and teams. Analytical thinking and problem-solving skills. Detail-oriented with strong organizational abilities. Advanced in software tools; ERP, TMS, and Microsoft Office Tools #J-18808-Ljbffr Kelly Science, Engineering, Technology & Telecom