Surgical Scheduling Coordinator

Primary Job Title: Surgical Scheduling Coordinator

Location: Santa Monica, CA

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Pay Rate: $28.00-$29.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary: This role handles all scheduling for patients including pre-op and post-op appointments, verifying insurance, and obtaining surgery authorizations and health clearances. The Surgical Scheduling Coordinator ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure. This position serves as a primary point of contact for patients and acts as a liaison with the physician, patient, and other departments both internal and external. The coordinator serves as a resource and support to patients before, during, and after surgery.

Key Responsibilities:

• Handle all scheduling for patients including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances for the patient
• Ensure all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure
• Review with patient the risks and benefits of surgery/procedure per Doctor's orders and enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serve as a primary point of contact for the patient and act as a liaison with the physician, patient, and other departments both internal and external
• Serve as a resource and support to patients before, during, and after surgery
• Ensure that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures
• Serve as a resource (pre, post, and during surgery) and support patients by responding to patient inquiries and complaints; if needed, provide service recovery and/or escalate issues to the supervisor
• Provide direct concierge coordination between office and patient designee
• Manage physician referral work queues by completing referrals
• Handle physician correspondence, forms, and requests for authorizations, and manage the physician's calendar and other transcription needs as required
• Prepare charts and review/perform/update demographics and insurance information
• Work with the billing team to provide information for requested audits and ensure that the appropriate surgical reports and charges are sent to the billing department
• Collaborate with workers comp adjusters and case managers on workers comp requests for authorizations and follow up to ensure completion of authorization and documentation
• Provide clinical or administrative support based on operational needs

Required Skills:

• Surgery/procedure scheduling
• Insurance authorizations
• Epic EMR proficiency
• Insurance authorization and verification
• Patient communication and customer service
• Pre-operative and post-operative scheduling coordination
• Insurance verification and management
• Chart preparation and management
• Demographics and insurance information updates
• Physician correspondence and calendar management
• Workers compensation authorization processing

Preferred Skills:

• Previous experience as PSR (Patient Service Representative) or MA (Medical Assistant)
• Surgery center or hospital experience
• Experience with scheduling spinal procedures
• Experience with scheduling total joint procedures

Education Requirements:

• High School Diploma or GED
• Flu Vaccination (no exemption/no declinations)
• 2 years of experience with surgery/procedure scheduling required
• 1 year of experience with insurance authorizations required

Important Notes:

• Previous surgery/procedure scheduling and insurance authorizations experience is required and must be clearly shown on the resume
• MUST be able to work with insurances to authorize surgery procedures (authorizations is required)

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-05116