Compliance and Documentation Lead

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. THE OPPORTUNITY Deepgram is looking for a Compliance and Documentation Lead to own the written and evidentiary backbone of our compliance program — privacy and security both — and the documents that auditors, enterprise customers, and our own engineers rely on to know what we actually do.

This is one seat covering both halves deliberately. You will own our privacy program's operational work — assessments, data flow maps, deletion and rights workflows, subprocessor reviews — and our security compliance obligations under SOC 2, ISO 27001, and PCI DSS, along with the security questionnaires, policies, and public posture documents that sit on top of them. The reason to combine them is leverage: the same underlying facts about how Deepgram handles data answer a DPIA, a SOC 2 control, and a Fortune 500 questionnaire. Establishing them once and reusing them is the job. Context matters here, because the claims you will be writing are unusually specific. Deepgram processes audio — often some of the most sensitive data our customers hold — across several deployment models: hosted with model-improvement opted in, hosted with model-improvement opted out (effectively zero data retention), single-tenant Deepgram Dedicated deployments with regional data residency, and fully self-hosted deployments running in the customer's own environment. Getting a statement right means knowing which of those it applies to. Writing is the core skill in this role, and we mean writing that survives a skeptical reader — an auditor, an enterprise security reviewer, a customer DPO, an engineer who knows the system better than you do. Where a claim needs technical verification, you define what has to be proven and partner with Security Engineering to prove it; you are not expected to do that engineering work yourself. This role reports to the Director of Information Security and works closely with Security Engineering, Legal, Research, and Solutions/Sales Engineering. We are open on level. This is a senior individual-contributor role, and we will calibrate title, scope, and compensation to demonstrated experience.