Director of Hotel Operations

Equal Opportunity Employer EOE, including disability/vets Responsibilities Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards Drive operational excellence: Ensure service quality, efficiency, guest satisfaction, and compliance with brand standards across all departments Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs What It Takes to Make the Stay A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. #J-18808-Ljbffr Hilton