Customer Service Associate

Title Call Center Representative Job Details Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Float: False Rotate: False On Call: False Travel: False Job Description The Customer Service Representative serves as the SBO’s primary contact for all patient billing inquiries. Acts as a liaison between UTMC/UTP and patients, providers and payers for all post‑care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of patient‑centered quality care by providing superior customer service to the patient community. Minimum Qualifications High School diploma or equivalent required At least one (1) year experience in physician office or hospital setting preferred Superior verbal and written communication skills Strong attention to detail Strong interpersonal and customer service skills Basic knowledge of insurance processing terminology Active participation in performance improvement activities as it relates to job duties Ability to work effectively with a wide range of customers in a diverse environment Working knowledge of the laws governing billing and collection practices required Ability to comply with procedural guidelines and maintain confidentiality Ability to work independently, prioritize and complete tasks within established timeframes Preferred Qualifications College coursework or degree preferred Epic knowledge preferred Previous experience in a call center or dialer environment preferred Knowledge of UB04 Billing Form and HCFA 1500 form preferred Demonstrated knowledge of ICD10, and CPT‑4 coding Conditions of Employment To promote the highest levels of health and well‑being, the University of Toledo campuses are tobacco‑free. Pre‑employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at View email address on click.appcast.io or View phone number on click.appcast.io between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. #J-18808-Ljbffr