IT Support Specialist

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Overview We're seeking an IT Support III (L3) Specialist to provide frontline, end-user focused technical support and ensure a smooth day-to-day technology experience across our client's organization. This role centers on responsive support, troubleshooting, and user enablement across core systems and devices. The position also supports users through an ongoing transition to Google Workspace as part of normal support activities. Responsibilities Provide first-line IT support by monitoring and responding to #it_ask requests in Slack and ServiceNow tickets Troubleshoot hardware, software, and basic network issues across Windows, macOS, and mobile devices Resolve common connectivity issues, including Wi-Fi, VPN, and LAN Install, configure, and support operating systems, applications, and peripherals Manage user accounts and access across Google Workspace, Microsoft 365, and other core systems Support onboarding and offboarding processes, including device setup and access provisioning Assist end users with day-to-day questions and issues related to Google Workspace and existing tools Maintain IT inventory and track device assignments Provide support for conference rooms and meetings, including basic AV troubleshooting Document solutions and contribute to internal knowledge base articles Escalate more complex technical issues to senior team members or specialized teams as needed Deliver a high level of customer service and clear communication to end users Qualifications 3+ years of experience in a customer-facing IT support or help desk role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Google Workspace and/or Microsoft 365 environments Familiarity with ticketing systems (e.g., ServiceNow) and communication tools like Slack, Zoom, or Teams Ability to prioritize and manage multiple requests in a fast-paced environment Strong communication skills with a focus on end-user experience and service Experience supporting both Windows and macOS devices #J-18808-Ljbffr HireRising