Customer Service Representative

Job Description

Job Description

EWASTE+, a leader in the electronics recycling industry, is seeking a Customer Service Representative. We are looking for a proactive, relationship-driven Customer Service Representative to own and grow an established portfolio of EWASTE+ customers. This role is centered on keeping customers engaged, booking their recycling and IT asset projects, uncovering additional needs, and making sure EWASTE+ remains a trusted long-term partner. Most of your time will be spent working with existing customers and developing those relationships, with occasional prospecting and reactivation outreach when opportunities arise. This is a great role for someone who enjoys customer interaction, stays organized, and likes finding ways to grow business from relationships they already own.

 

Why Join Us?

• Work Life Balance: Monday through Friday 7:30-4:00 schedule, 40 hours a week!
• Fast Growth: Join a company that is expanding quickly and creating opportunities for people who want to grow with it.
• Meaningful Work: Help organizations protect sensitive data, responsibly recycle technology, and reduce environmental impact.
• Challenge & Ownership: We value people who want responsibility, measurable goals, and the opportunity to make an impact.
• Career Development: Learn a unique industry, sharpen your commercial skills, and build a path for continued advancement.

 

Key Responsibilities

• Manage and develop an assigned portfolio of existing EWASTE+ customers.
• Stay proactively connected with customers, book pickups and projects, and help them plan for upcoming recycling and IT asset needs.
• Look for opportunities to expand relationships through additional services, locations, projects, and recurring programs.
• Conduct outbound calling and follow-up with existing customers, dormant accounts, warm opportunities, and selected cold prospects when appropriate.
• Provide responsive, professional support while partnering with internal teams to deliver a strong customer experience.
• Maintain accurate customer information, follow-up, and opportunities in the CRM.
• Participate in account reviews, team meetings, and growth initiatives.

 

What We're Looking For:

• A strong relationship builder who enjoys working with customers and earning trust over time.
• Proactive and commercially curious; you naturally look for ways to help customers and grow relationships.
• Comfortable on the phone and willing to make outbound calls when needed.
• Highly organized, dependable, and able to manage multiple customer needs and follow-ups.
• Goal-oriented and comfortable being accountable for business results.
• Strong verbal and written communication skills.
• Experience in account management, customer success, inside sales, B2B customer service, or a related role is preferred.

 

Perks of the Job

• A stable schedule
• The chance to work with an innovative company committed to environmental impact.
• Opportunities to grow your skills in a rapidly expanding industry.
• Paid time off
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance, Short Term Disability
• Company Paid Basic Life Insurance & Long Term Disability

 

Pay: $40,000 - $53,000 per year including variable incentive