Asset Protection Investigator

ORC Investigator

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The ORC Investigator will be critical to the success of the most complex and important business unit at Lululemon. The ORC Investigator will execute ORC initiatives that focuses on protecting our people and assets, maintaining a safe and secure environment for guests, while educating store teams on ways to minimize safety or security related incidents.

A day in the life

You jump out of bed every morning excited to live an amazing, balanced life and do amazing things centered on the protection of our teams and guests. Our AP (Asset Protection) vision is to lead compassionately and build trusting relationships to preserve the well-being of our collective and the integrity of our culture.

Core responsibilities

• Build positive relationships with law enforcement agencies (federal, state, local) and prosecuting attorney's offices in directing investigations and presenting cases for prosecution.
• Execute ORC strategies assigned by ORC Manager to reduce unwanted criminal activity while identifying trends and patterns within your market(s) to cultivate investigation leads.
• Utilize surveillance tactics (static and mobile) to validate organized retail crime investigations involving individuals, groups and establishments of interest.
• Work complex field, fence, and e-fence investigations
• Provide testimony in criminal proceedings on behalf of the company, as required
• Develop and elevate the skill sets of field-based specialists
• Collaborate with industry peers on developing large scale investigations focused on prolific and violent offenders.
• You will work in concert with your ORC Manager, Asset Protection Manager and retail business partners to align and address urgent business requests and trends.
• You work with cross functional internal partners, other retailers, and law enforcement to deter and address organized retail crime (ORC).

Qualifications

• At least five years' experience in organized retail crime investigations
• Bachelors' degree preferred.
• Communication Skills – strong ability to tell your story (written and verbally) to powerfully teach others the skills to support our ORC strategy and AP vision.
• Strong documentation and case building skills.
• Certified or demonstrated ability in addressing retail theft at strategic level, conducting complex external investigations with history of success, and a basic working knowledge or physical security and protection strategy.
• Analytical Skills – ability to identify, document, and create data/powerful metrics involving all external theft patterns and trends amongst the assigned area.
• Innovative Thinker – ability to propose new tactics to mitigate theft and get the buy-in from the appropriate business partners
• Sound Decision Maker – be agile, balance multiple priorities and make the best decision to support our teams and the business goals

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

Additional notes

Authorization to work in Canada is required for this role.

Compensation and benefits package

Lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $ 88,200 - 115,800 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Workplace arrangement

Remote – Field Based

Field/Community-based work is necessary or important within a designated area, with relevant travel required.