Tax Examiner I - ITAS

Responsibilities Analyze tax returns, adjustments, assessments, and PTC applications for validity by applying Colorado statutes, Department of Revenue regulations, guidance publications, and unit procedures. Promote voluntary compliance by answering difficult and ambiguous tax inquiries, translating complex tax laws and industry terms into information easily understood by the average taxpayer. De‑escalate tensions with difficult or frustrated customers by determining the root cause of their concern, maintaining professional composure, and offering viable alternatives and education. Review accounts and update the system of record to post payments, clear balances, address protests, initiate refunds, and waive or adjust penalties and interest. Evaluate taxpayer‑submitted documentation to identify necessary information, filtering out missing or unnecessary data to efficiently resolve specific taxpayer issues and claims. Draft, determine the appropriate template for, and issue specialized correspondence to effectively communicate results, adjustments, or delinquencies to taxpayers. Complete research for identified account issues, make required corrections, and ensure taxpayer account statuses and metrics are accurate and up to date. Residency Requirement This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description Tax Examiner I - H8N1XX Minimum Qualifications Two (2) years of experience in bookkeeping, technical accounting, tax administration, business, economics, finance, or a related field. High school diploma or General Education Diploma (GED). Or a combination of related education and/or experience equal to two (2) years. Preferred Qualifications Knowledge working with GenTax. Possess income tax knowledge (both state and federal). Strong analytical and problem‑solving skills. Strong communication skills (both oral and written, and interpersonal skills). Proven ability to interpret and translate complex rules, statutes, policies, or procedures for the general public. Strong attention to detail with the ability to identify missing information or filter out unnecessary data from large document submissions. Experience independently researching issues and referencing policy to make accurate determinations on accounts or applications. Experience drafting professional, clear correspondence or decision letters to customers or stakeholders. Conditions of Employment All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. All employees must undergo a pre‑employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. As a condition of employment, all personnel must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. Workers expected to drive a state‑owned vehicle must maintain a safe driving record and a valid driver license prior to driving any state‑owned vehicle. For positions that involve the use of a state fleet vehicle, Motor Vehicle Records (MVRs) will be reviewed for employees who have an assigned fleet vehicle, are required to operate a vehicle as part of the position, or utilize a fleet vehicle as a pool vehicle. Equal Employment Opportunity The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Disability Accommodations The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. Our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series. #J-18808-Ljbffr Department of Revenue