Store Manager

Store Manager Job Description and Requirements

Job Related Duties: A Store Manager reports to the Supervisor/General Manager of Store Operations and his/her responsibilities include, but are not limited to the following:

Flexibility to work on-call and as needed to accommodate operational and scheduling needs.

Day-to-day store operations, including scheduling, training, and supervising employees and assistant managers.

The Store Manager is responsible for the store profits, and all controllable expenses; including labor, inventory levels, as well as cash and inventory shortages.

Self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus.

Supervising and directing the activities of employees.

Ensuring excellent customer service.

Recruiting, training and development of employees.

Motivate, encourage, and challenge store clerks.

Promote and resolve customer complaints in a timely and professional manner.

Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.

Ensure all merchandise is stocked and displays are appealing to guests, priced correctly, and displayed in a safe manner.

Maintain quality brand image standards as pass evaluations.

Supervise and discipline all store employees (and Assistant Manager) according to company policy.

Monitoring compliance with company policies and procedures.

Maximizing sales and profitability.

Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.

Complete daily paperwork and computer entry in a timely manner as established by management.

Monitor cash overages/shortages, inventory shrinkage, and drive-offs daily.

Conduct store meetings as needed with employees.

Have the physical ability to perform all duties of a store clerk regularly.

Implement monthly promotions, vendor policies and procedures and ensure all POS advertising/signage is properly posted in a timely manner.

Communicate and perform price change request, mark downs/ups as requested by the Operations Manager. Communicate any issues with merchandise pricing with Price Book Administrator.

Creating positive store culture by treating employees fairly and with respect.

Monitoring and enforcing all safety and security policies and procedures and reporting any and all unsafe conditions.

Conduct regular Safety and Security Meetings and document with employees attending signatures.

Report and process all employee and customer incidents/accidents following company procedures.

Ability to work varied hours/days as business dictates.

Physical Requirements:

Must be able to stand for extended periods of time.

Lift, bend, twist, squat, reach overhead, climb ladders, enter and work in cold climate (coolers and freezers) for up to 15 minutes.

Prepare food such as pizza, subs, or any other food service provided at the location.

Tolerate the smell of gasoline fumes and cleaning products.

Effectively lift and move a fire extinguisher, if necessary, to where it may be needed.

Have sufficient visual ability to check forms of identification.

Ability to read, count and write to accurately complete all documentation.

Ability to freely access all areas of the store including selling floor, stock area, and register area.

Ability to operate and use all equipment necessary to run the store.

Ability to climb ladders.

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

Skills:

Basic knowledge of computer applications (Excel, Word, etc.)

Excellent interpersonal skills.

Strong leadership and managerial skills.

Strong team building and communication skills, including ability to communicate verbally to both large and small groups of employees.

Strong analytical skills.

Strong understanding and commitment to Nittany MinitMart's corporate mission, vision, and total customer focus.

Ability to prioritize tasks and delegate effectively.

Ability to handle difficult situations professionally.

Ability to understand all information in the daily reporting of store operations.

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Referral program
• Employee discount
• Profit sharing