HARP Care Coordinator Supervisor

Essen Health Care

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.

Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The HARP Care Coordination Supervisor will be responsible for the supervision of Care Coordinator operations within the Health Home Division. The HARP Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HARP Care Coordination supervisor conducts new hire training and continued training for all clinical staff. The HARP Care Coordination Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HARP Care Coordination will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met.

Responsibilities

• Provides guidance within the HARP Department, particularly as it pertains to new processes and workflows which support program operations
• Promotes and facilitates a multidisciplinary approach, supporting HARP coordinated care operations amongst disciplines.
• Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources
• Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes
• Practice and adhere to departmental and state guidelines in order to protect self, members, and organization
• Provide crisis intervention when necessary
• Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions
• Performs quarterly audits of Staff's chart documentation
• Works collaboratively with HARP management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards
• Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives
• Follows best practice and clinical standards, and adheres to departmental and State guidelines.
• Performs all other duties or actions as required

Qualifications

• MSW/MA/MS Master's Degree or equivalent required
• LMSW, LCSW, LMHC, LMFT, RN preferred
• Two years' experience working with Behavioral Health and/or Substance abuse required
• Prior supervisory experience required
• At least 3 years previous managed care experience
• Ideally 2 years specific to Behavioral Health/HARP
• Previous Managed Care experience required in Medical Management/HARP Operations
• Knowledge of the Collaborative Care Model
• Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease
• Experienced user/reviewer of the HCS/MAPP systems for Health Home member status preferred
• Knowledge of Psyckes, E-Paces, HCS (UAS) MAPP, Microsoft Teams Video knowledge preferred.
• Excellent written and oral communication skills required
• Ability to multi-task well while maintaining a positive "can do" attitude
• Demonstrated ability to manage large caseloads in a fast-paced environment while building and enhancing team productivity
• Demonstrated professionalism and leadership skills along with the ability to develop, direct and support staff
• Computer literacy: Proficiency with Word and Excel.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.