Distribution Analyst

Senior Distribution Analyst

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.

Position Summary:

We are looking for a highly motivated and analytical Senior Distribution Analyst to serve as the primary owner for customer-facing distribution execution and outbound operations across key US distribution centers.

Position Responsibilities:

• Own day-to-day outbound operational support across all US/PR distribution centers, ensuring consistent execution of order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation in alignment with service, compliance, and customer commitments.
• Perform daily delivery monitoring and open delivery reviews across the outbound network to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and other risks requiring cross-functional follow-up.
• Lead resolution of delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root cause, aligning owners, documenting actions, and driving timely closure with distribution centers, Customer Service, Planning, Quality, Transportation, and BTS as needed.
• Serve as a key operational escalation point for Customer Service by investigating order fulfillment issues, delivery status concerns, partial shipment impacts, cancellation requests, and urgent customer needs while ensuring clear communication of status, next steps, and ownership.
• Monitor and resolve outbound SAP IDOC issues by partnering with BTS, 3PL partners, and internal operations teams to troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system-to-system transaction flow.
• Support Value Added Services operations by coordinating VAS readiness, execution timing, inventory availability, labeling or packaging requirements, exception management, and post-activity reconciliation to ensure compliant and on-time customer fulfillment.
• Support HVR/LVR processes by monitoring order/release activity, coordinating with distribution centers and cross-functional partners, resolving exceptions, and ensuring appropriate prioritization, documentation, and timely execution in support of customer and business requirements.
• Support product complaint return activity, including OZ requests, by coordinating return authorization needs, partnering with Customer Service, Quality, distribution centers, and transportation teams, tracking status through closure, and escalating delays or documentation gaps as needed.
• Optimize distribution processes: Analyzing and improving the efficiency and effectiveness of the physical movement of goods.
• Analyze data: Interpreting data related to warehousing and delivery performance.
• Identify and resolve distribution inefficiencies: Investigating and addressing issues such as delays, damages, or discrepancies in shipments.

Qualifications:

• Preferred Bachelor's degree or below equivalent experience, preferably in business or supply chain

Skills and Competencies:

• Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support
• Familiarity with warehouse management systems, including WMS platforms used by external 3PL partners
• 5 years' experience in warehousing, distribution, and/or supply chain management
• Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution
• Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions
• Strong analytical mindset with demonstrated ability to use data-driven decision making to prioritize operational issues, support root cause analysis, and drive continuous improvement across distribution execution.
• Demonstrated ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions that improve physical goods movement, warehousing performance, and delivery reliability.
• Strong cross-functional collaboration skills with Information Technology/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying levels of the organization
• Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or other similar distribution and supply chain systems.
• Well-developed interpersonal skills including strong presentation, verbal, and written communication skills.

Additional Information:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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Pay Range: $78500 - 141000 USD

Where We Work:

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.