Pet Solutions Technician

At Invisible Fence® Brand we are passionate about the well‑being of pets today as we were when our founder created the world’s first dog fence. That commitment drives our growth and fuels our industry‑changing solutions. Summary of Position Installs and services Invisible Fence® Brand Pet Solutions at customer homes using basic machinery, working with and training customers and pets, while following all company standards and procedures. Responsibilities Install Invisible Fence® Brand pet solutions each day. Setup, operate, and maintain all assigned installation equipment. Maintain in good working order and cleanliness of all company vehicles and equipment assigned to the Pet Solutions Technician and report any issues that require additional maintenance to the Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM). Provide service for all Invisible Fence® Brand solutions. Effectively train pets to the brand’s solutions. Provide superior customer service by helping design and confirm solution layouts with customers. Return calls to the office regarding any customer concerns immediately. Solicit and collect customer referrals and endorsement letters. Maintain customers’ homes by providing a clean and neat installation/service, always leaving the home in a better condition. Consistently deliver friendly, positive and professional service at all times, including travel times to jobs, with professional driving habits. Offer and sell additional solutions to consumers. Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact. Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner. Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leaving the client’s home. Report all serial numbers of products used during visits to FSS prior to leaving the client’s home. Maintain proper inventory and stocking of products for service vehicles. Report any issues to customer and AM, GOM or AOM. Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when the job concludes. Perform other job duties as assigned. Accountabilities Follow all Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, and operating and maintenance instructions. Exceed standard customer satisfaction levels by resolving customer issues with a win‑win approach, responding to calls promptly, and following up on referrals, endorsements and free battery plans. Attend annual certification for Perfect Start™ Plus pet training. Submit customer reports and notes to AM, GOM or AOM, and submit SGLs, upsells and Google Reviews. Report any vehicle maintenance issue that may require additional maintenance to AM or GOM. Maintain a professional appearance and demeanor. Ensure regular and predictable attendance. Relationships Reports directly to the General Operations Manager or Area Operations Manager. Works with Customers, IFB FSS to schedule appointments, AMs and GOM/AOM. Sets high standards with Branch associates to develop and enhance customer service. Job Requirements / Qualifications High school diploma or equivalent. 1 year of customer service experience. Valid driver’s license, clear driving record and driving skills. Outstanding verbal, written and listening communication skills. Ability to perform well under pressure and time constraints and solve practical problems. Ability to interpret a variety of written, oral, diagram or schedule instructions. Ability to read, write, speak, and interpret English and communicate sales or training requirements accurately. Technical skills to use cellular phones and other electronic devices for training services and recording notes. Physical ability to sit, stand, walk regularly; occasionally to climb, balance, stoop, kneel, crouch or crawl. Results oriented with a strong sense of ownership and high level of professionalism. Well groomed with a maintained professional appearance and demeanor. Work environment may include exposure to outside weather conditions such as wet or humid conditions, extreme cold or heat. Must travel in a provided vehicle to customers’ homes and interact with customers and their pets, with risk of injury from working with pets. Exceed standard customer satisfaction levels. Physical Activities Lift Carry Hand Movement: Simple grasping, fine manipulation, use of machinery (CF3000, steering wheel, trencher, repetitive hand motions). Hours Must be available to service customers and take appointments between 8:00a.m.–6:00p.m. Monday–Saturday, with the last appointment at 6:00p.m. on a rotating schedule. Work 5 days per week including weekends if the shift falls on a weekend. Must be available to work 2–3 Saturdays per month (approximately 50% of Saturdays per month). #J-18808-Ljbffr Radio Systems Corporation-US