Quality Assurance Manager

Quality Assurance ManagerWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Manage and update internal tracking systemsReview case files to ensure compliance with contractual agreementsConduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programsAssist with the development, implementation and enforcement of quality assurance plansConduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively deliveredRecommend corrective actions; implement corrective action plans, regarding overall project successCustomer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performanceDevelop and maintain Standard Operating ProceduresDevelop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectivelyAssist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment statusDirect related work experience in quality control or performance monitoringFamiliarity with applicable federal, state and local laws and regulationsAccustomed to complex, fast-paced and confidential work environmentExcellent written and verbal communication skills including understanding the legal language of contractsDemonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database accessMust establish and maintain effective working relationships with, and among, all personnelMust support the mission of the CompanyMust be able to work occasionally long or extended hours, including weekendsMust maintain the confidentiality of all information housed in the divisionOther work-related duties as assignedPreferred Bachelor's Degree required in human services related field or three years equivalent work experience and a minimum of two years of contract experiencePreferred have managed federal programsMust pass State criminal background check and drug screenMust be able to pass Office of Motor Vehicle check and be insurable through the Company's automotive liability carrier. Must provide own transportation and maintain proper vehicle registration and insuranceMust be able to tolerate frequent periods of high stress, heavy workload and multiple prioritiesExtensive standing, sitting, computer, phone, and desk work required; work primarily in a defined office environment with specified hours, although flexible hours may be requiredMust be able to interact one-on-one and in groups with individuals from a diverse range of backgroundsAvailability for occasional out-of-office meetings, conferences, and other events may be required; travel may be requiredAll your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.