Planon Administrator

Job TitlePlanon AdministratorJob Description SummaryWe are seeking an experienced Planon System Administrator to manage, configure, and support our client’s Planon Integrated Workplace Management System (IWMS). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations.Job DescriptionKey Responsibilities:System Administration & ConfigurationAdminister and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace ManagementConfigure workflows, business rules, forms, dashboards, and reports to meet business requirementsManage user roles, permissions, and security settingsPerform any configuration changes in coordination with client and vendorsCMMS specialists must be able to communicate with many different types of workers, managers, and procurement staff to schedule workers, order the correct parts, and work within budgets to carry out a maintenance or repair work planSupport & OperationsServe as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers.Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issuesMonitor system health, data integrity, and scheduled jobsCoordinate with Planon support and implementation partners as neededData & IntegrationsManage master data (locations, space, projects)Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.)Perform data imports, exports, and validationsContinuous ImprovementGather requirements from Project Management and Workplace teamsTranslate business needs into system enhancements and configurationsDocument system configurations, processes, and standard operating proceduresTesting & Implementation SupportDevelop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releasesCoordinate and support User Acceptance Testing with business stakeholdersValidate configurations and data against documented requirementsSupport post-implementation stabilizationTraining & GovernanceTrain end users, super users, and administratorsPromote best practices for system usage and partner with client on data governance strategiesSupport audit, compliance, and reporting requirementsAssist with training materials and end-user documentationFacilitate workshops, demos, and requirement review sessionsSupport change management efforts, including user communications and adoption strategiesRequired QualificationsBachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience)2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutionsStrong understanding of facilities management and/or real estate business processesExperience with system configuration, workflows, and reportingAbility to troubleshoot complex system and data issuesStrong communication and stakeholder management skillsPreferred QualificationsPlanon certification(s)Experience with SQL, APIs, or integration platformsExperience supporting large, multi-site organizationsFamiliarity with ITIL or service management processesOTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 97,750.00 - $115,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”SummaryLocation: Client Site - USA - NY - New York - 240 Greenwich St; Columbia, South Carolina, USA; Hartford, Connecticut, USA; Ashburn, Virginia, USA; Washington, District of Columbia, USA; Tampa, Florida, USA; Atlanta, Georgia, USA; Boston, Massachusetts, USA; Chatham, New Jersey, USA; Raleigh, North Carolina, USA; Remote CW Site - USA - DE - Virtual Delaware; Baltimore, Maryland, USA; Reading, Pennsylvania, USAType: Full time