Lead Renewals & Customer Success Manager (German speaking) Berlin

Lead Renewals & Customer Success Manager (German speaking) – Berlin We’re looking for a seasoned and strategic Lead Renewals & Customer Success Manager to own our book of Enterprise accounts in the DACH region — driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals, and you\'ll also play a key part in shaping Culture Amp\'s Enterprise CX playbook. Your Role at Culture Amp Own our book of Enterprise customers (1,000+ employees) across DACH, serving as their primary strategic advisor throughout the full customer lifecycle. Lead strategic conversations with customers and their Executive teams (CPOs, Heads of People, Org Development) alongside People Scientists or Account Managers, leveraging knowledge of People & Culture topics to advise on people strategies. Proactively drive product adoption, retention, and business outcomes across your Enterprise book of business. Facilitate key customer journey touchpoints including Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, Project Meetings, and platform enablement sessions. Develop and execute strategic plans to secure on-time renewals for Enterprise customers, proactively identifying and mitigating renewal risks. Lead complex contract negotiations end-to-end — partnering with legal and finance on terms, pricing, and compliance — and re-sell value to accounts that need re-engagement. Serve as the primary point of contact for all renewal discussions, balancing customer needs with company objectives and accurately forecasting your pipeline. Work closely with Account Executives to identify upsell and cross-sell opportunities at renewal, and collaborate with CSMs, People Scientists, Product, and Support for a seamless customer experience. Reset expectations with customers by having challenging conversations when appropriate. Nurture and track renewal success and customer value in the CRM, communicating openly and keeping relevant information up to date. Advance the customer voice by providing feedback to Product and Engineering on where the platform can better solve customer challenges. Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow (be a \"Learn-it-all\", not a \"Know-it-all\"). Leadership & Team Enablement Serve as your region's key contributor for renewal and customer success best practices, taking a customer-first approach. Mentor and guide Renewal Managers and CSMs, enhancing their skills in customer engagement, negotiation, and pipeline management. Identify inefficiencies in renewal and success workflows, recommending improvements to enhance team performance and operational scalability. Contribute to the ongoing refinement of Enterprise Renewal playbooks, procedures, policies, and tooling — including pricing reviews, auto-renewal policies, discounting frameworks, and objection handling libraries. After 3 Months You\'ll Take ownership of your book of Enterprise customers in DACH, working collaboratively in the local Enterprise CX team to ensure a smooth launch and high-quality customer experience. Facilitate delivery of key customer journey touchpoints: Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, and Project Meetings. Have learned the core elements of the Culture Amp platform (employee feedback, performance & development) and built fluency in renewal processes and tooling. Build internal relationships crucial to the successful delivery and retention of accounts. Be contributing to and collaborating on projects, such as partnering with other teams to support growth. Must-have Native German speaker We offer competitive compensation and a range of benefits geared toward supporting employee wellbeing, development, and work-life balance. Employee Share Options Program: opportunity to share in Culture Amp\'s success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support Monthly Camper Life Allowance Team budgets for team building and connection Quarterly wellbeing pauses and extended year-end breaks Excellent parental leave and in-work support from day 1 5 Social Impact Days per year MacBook and home office budget Medical insurance coverage for you and your family (US & UK only) We are committed to diversity, equity, and inclusion and have Employee Resource Groups and ally communities. We pursue anti-racism commitments and welcome applications from diverse backgrounds. #J-18808-Ljbffr