Customer Service Worker - SME

Job Title

Duties and Responsibilities

Essential Job Functions: Works all field service orders pertaining to correct reading and billing of water accounts; reports all unusual or hazardous conditions of meters or meter boxes; turns meters on or off; verifies meter readings; checks for leaks, faulty plumbing, meters out of order, broken seals, straight lines, and correct mailing and service addresses; verifies account information for billing office; notifies new tenants to sign for services; rereads meters because of customer complaints or significant variations in month-to-month consumption; discontinues services if payments are not received; rechecks sealed meters for tampering; locates and uncovers meters; inspects plumbing for switched lines and lines tied together illegally; conducts survey or special projects as needed. Sorts field work, sequences new accounts, verifies new installations, answers customer complaints in field; reads meters on assigned route and conducts surveys or special projects as needed. Drives a City vehicle. Other Job Functions: Performs other duties as required. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Working Conditions

This position requires 100% on-site work. Works Monday through Friday, 8:00 a.m. - 5:00 p.m. Works indoors and outdoors in all kinds of weather; exposed to extreme cold, heat, fume/odor, dust/mites, animals, chemical hazards; deals with upset and irate customers.

Minimum Essential Qualifications

Knowledge: Knowledge of water meter operations and customer service; working knowledge of city geography and street locations, hand pumps, meter reading processors; knowledge of customer service operation, policies, and city ordinances pertaining to utilities. Skills/Abilities: Ability to make arithmetic computations accurately; ability to speak and read; decision making ability; ability to establish and maintain an effective working relationship with other employees and the public; ability to use tools such as shovels, meter box keys, wrenches, sight glasses, and screwdriver. Physical Requirements: Constantly sees and hears, drives, sorts, writes by hand, uses a calculator; lifts/carries objects weighing up to 65 lbs.; holds objects weighing up to 10 lbs.; kneels, lifts, sits, squats, stands, stoops, twists body; infrequently climbs, walks, pulls and pushes objects weighing up to 65 lbs. Education/Experience: Graduation from high school or equivalent supplemented by training in customer relations/services; minimum three (3) years' experience reading meters and performing customer service work or an equivalent combination of education and experience providing the knowledge, skills and abilities to perform the job.

Other

This position requires 100% on-site work. Must possess a valid Class C driver's license with a good driving record. CDL license required within 6 months of employment. Other state valid Driver's License equivalent to Texas Class C with a good driving record will be considered. Texas state law requires within 30 days of residency, you must possess a valid Texas driver's license. Applicant selected for hire will be subject to a background investigation and drug/alcohol screen test. The City of Beaumont provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The City of Beaumont will provide reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation or other assistance contact a Human Resources representative at View phone number on click.appcast.io or through RELAY Texas at View phone number on click.appcast.io or mail your request to P.O. Box 3827, Beaumont, Texas 77704.